We're thrilled to announce our name change to Northern Contact Centre Forum!

This exciting transformation enables us to expand our reach, now serving the north east of England, including vibrant cities like Leeds, Sheffield, and Newcastle. This new identity also signifies enhanced collaboration with South West Contact Centre Forum and positions us for the future, accommodating our members' hybrid work-styles and adapting to the ever-evolving tech landscape.

Our rebrand to Northern Contact Centre Forum underscores our commitment to fostering connection and unity across the regions we serve. We're dedicated to facilitating closer collaboration, sharing valuable information, and creating abundant networking opportunities. Our Forums are designed for everyone within the business, from agents and team leaders to operations managers and beyond. Join us in building a stronger, more connected contact centre community!

Forums

Unite with contact centre leaders and team members across the South West and North of England regions in a high-energy, 30-minute power session on Zoom.

Training

We offer specialised training sessions designed to equip contact centre professionals with the skills and knowledge needed to excel in their roles. These sessions might cover topics like customer service techniques, communication skills, and technology utilisation.

Conventions

Our conventions are larger-scale events that gather professionals at different levels from various contact centres to learn about the latest industry developments, best practices, and emerging technologies.

User Groups

Our User Groups bring together like-minded leaders from various contact centres across the UK, fostering connections that fuel innovation. Each group has a dedicated Chair, ensuring ongoing support and collaboration. It's not just a discussion; it's a dynamic round table debate, often featuring industry leaders. Attend, learn, and expand your horizons.

Northern Contact Centre Awards

Our annual awards ceremony serves as a highlight of the year, recognising and celebrating outstanding achievements and innovations within the contact centre community. This event showcases exemplary practices and highlights individuals and teams who have made significant contributions to the industry.

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Meet our team

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Jane Thomas

Managing Director
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John Davies

Creative and Marketing
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Emily Shaw

Training
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Emma Nesta

Membership Support Manager
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Tracy Marsh

Awards Event Manager

Northern Contact Centre Forum is a hub established to provide comprehensive support and networking opportunities for contact centre professionals in the north of England. We play a pivotal role in fostering a collaborative environment among contact centre professionals in the region, and through a diverse range of events and activities, we contribute to the growth and development of the industry by promoting best practices, learning opportunities, and recognition of excellence.