About Us

Where it all started…

October 2003, Call North West was launched with backing from the North West Regional Development Agency and the University of Central Lancashire. The aim of the project, to support the call and contact centre industry which spans across many sectors in the North West.

15 years later…

Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the Annual Employee and Team Engagement Challenge, Quarterly Forums, Specialist Training, Contact Centre Conventions, Bi-monthly User Groups, culminating in the Annual Call North West Awards Ceremony, the showcase event of the year!

Call North West offers a huge support network for all contact centre professionals in the North West.

Our successes and achievements are centred around offering the contact centre industry key initiatives and events, all with the objective of sharing best practice, giving members insight and expertise to enable them enhance their businesses and position in the industry. Call North West develops close partnerships with member and supporting a vibrant membership community in the region.

Call North West is an excellent networking organisation, whatever the size of your contact centre business there is opportunity to be a part of a success contact centre forum, where businesses build a dynamic network and receive support for all areas of their contact centre business.

From networking events for directors to professional development for the new team leader, see what’s coming up in the next few months.

Check back regularly as events are added throughout the year or sign up to our email newsletter to receive regular bulletins.

See our Upcoming Events