South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
24
Apr
Team Leader User Group: Adaptive Leadership
What is adaptive leadership and what are the benefits of using this type of leadership to navigate volatile, uncertain, complex, and ambiguous decisions.
Health & Wellness Special Interest Group
Join researcher Zoe Bell (Liverpool John Moores University) for an interactive discussion on the latest results from her health research project. This includes what advisors [...]
29
May
Team Leader User Group: Let’s talk about Emotional Intelligence, (EI) again!
How to use EI to foster positive team dynamics, promote collaboration and navigate complex interpersonal relationships.
26
Jun
Team Leader User Group: Creating an Empowered Team
Creating a practical checklist to ensure that all team members are empowered in an environment that is productive, enriching and fulfilling.
South West Contact Centre Awards 2024
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]