Events Calendar

Browse our events by category:

 
Find Events

Event Views Navigation

Past Events

Events List Navigation

April 2018

Salary and Benefits Workshop (Afternoon)

April 11 @ 1:30 pm - 4:30 pm
PHSO, City Gate, 47-51 Mosley Street
Manchester, M2 3HQ United Kingdom
Free

Join us for the FIRST of a series of Salary and Benefits Workshops.  Where we will be sharing information and intel on the latest salary levels and benefits provided by contact centre employees in the North West. In this session we will be discussing salary and benefits levels for the NW contact centre industry. Our round table discuss will focus on sharing: Average salary levels Bonus levels and structures (individual and company) Weighted pay for unsocial and overtime hour Sick…

Find out more »

User Group: Vulnerable Customer

April 12
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

Find out more »

Team Leader Training: Module 1

April 26 @ 10:00 am - 4:00 pm
Free

Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role, and also includes an action plan to transfer that insight into practice. ‘Discuss and Do’ is a major theme of this Team Leader…

Find out more »
May 2018

Accelerating Your Digital Customer Service Strategy

May 3 @ 9:00 am - 4:30 pm

If you need to find a way to track customer digital adoption to align my service investments, or need to set the right balance between automation and the human touch to retain loyalty, then This masterclass provides the examples, frameworks and thinking time to accelerate you on that journey. Customer Service is being disrupted. Customers have adopted digital lifestyles and passed on those expectations to brands. This translates into omni-channel fluency, 24×7 responsiveness and everything being fixed as speedily as…

Find out more »

Train the Trainer

May 9 @ 9:00 am - May 10 @ 4:30 pm

Intelligent Dialogue training is highly practical. Train the trainer training models good training practices, and helps participants develop their own training style. This training is more appropriate for those trainers who want to develop skills and behaviours rather than those who wish to transfer knowledge. Great for new trainers, or those who have been running training sessions for some time, and who want to invest in their own professional development. What makes an effective training session? This is not presentation skills…

Find out more »

Quarterly Forum with a Twist!

May 10 @ 4:00 pm - 7:00 pm
Free

Call North West is delighted to announce the Coop Retail Group will be hosting our EVENING quarterly forum within their outstanding atrium restaurant. Coop will be sharing with us their award-winning business improvement programme and how they won medium sized contact centre of the year. Be sure to book your place for this outstanding opportunity to gain insight to an award-winning business transformation programme.  We look forward to you joining us for after event drinks and canapés. Click here to download…

Find out more »

User Group: Team Leader

May 11 @ 9:00 am - 1:00 pm
Free

We're off to Blackpool We're very excited to say that Slater Gordon has kindly offered to host this Team Leader Group, and they have some great plans for our meeting. The focus will be on the Customer Journey, and details are as follows: 09:00 arrival with pastries and coffee 09:30 Welcome to Slater Gordon The Customer Journey, collating customer feedback and how that informs your plans Tour of the centre Networking Wrap up and any news We will be finishing…

Find out more »

Are you Future-Ready? Making the Business Case for Contact Centre Transformation

May 15 @ 9:00 am - 12:30 pm
Malmaison Manchester, 1-3 Piccadilly
Manchester, M1 3AQ United Kingdom
Free

Contact centres today face several distinct challenges. Among them – changing consumer behaviour, distributed business structures, and a prevailing need to improve revenues and seize productivity gains. The landscape has come a long way in a very short space of time, and this transformation is only picking up speed. It’s no longer sufficient to deliver great customer service: your business needs to deliver an exceptional experience, end to end. Join the North West Contact Centre Forum and Unify Communications for…

Find out more »

HR Convention

May 22 @ 9:00 am - 4:30 pm
Peninsula Group, Victoria Place
Manchester, M4 4FB United Kingdom
£199

Calling All HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits - this is the event for you! Call North West present the first annual HR Convention. Book now to be a part of engaging sessions and interactive workshops to include: Update on employment law. Update on equal pay. GDPR from an employment law perspective. Managing challenging employees - sickness, absence and behaviour. Recruiting for future talent - skills gap - revisit…

Find out more »

Team Leader Training: Module 2

May 24 @ 10:00 am - 4:30 pm
Free

Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role, and also includes an action plan to transfer that insight into practice. ‘Discuss and Do’ is a major theme of this Team Leader…

Find out more »
+ Export Events