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April 2018

Team Leader Training: Module 1

April 26 @ 10:00 am - 4:00 pm
Free

Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role, and also includes an action plan to transfer that insight into practice. ‘Discuss and Do’ is a major theme of this Team Leader…

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May 2018

Accelerating Your Digital Customer Service Strategy

May 3 @ 9:00 am - 4:30 pm

If you need to find a way to track customer digital adoption to align my service investments, or need to set the right balance between automation and the human touch to retain loyalty, then This masterclass provides the examples, frameworks and thinking time to accelerate you on that journey. Customer Service is being disrupted. Customers have adopted digital lifestyles and passed on those expectations to brands. This translates into omni-channel fluency, 24×7 responsiveness and everything being fixed as speedily as…

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Train the Trainer

May 9 @ 9:00 am - May 10 @ 4:30 pm

Intelligent Dialogue training is highly practical. Train the trainer training models good training practices, and helps participants develop their own training style. This training is more appropriate for those trainers who want to develop skills and behaviours rather than those who wish to transfer knowledge. Great for new trainers, or those who have been running training sessions for some time, and who want to invest in their own professional development. What makes an effective training session? This is not presentation skills…

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Team Leader Training: Module 2

May 24 @ 10:00 am - 4:30 pm
Free

Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role, and also includes an action plan to transfer that insight into practice. ‘Discuss and Do’ is a major theme of this Team Leader…

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