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July 2018

Team Leader Training: Module 4

July 26 @ 10:00 am - 4:30 pm
Free

Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role, and also includes an action plan to transfer that insight into practice. ‘Discuss and Do’ is a major theme of this Team Leader…

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September 2018

Quarterly Forum

September 13

Add this date to your diary – details coming soon!

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User Group: Team Leader

September 13
Free

HOW TO BOOK To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.

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User Group: Vulnerable Customer

September 19
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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November 2018

Quarterly Forum

November 29 @ 12:30 pm - 4:00 pm

Add this date to your diary – details coming soon!

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User Group: Team Leader

November 30
Free

HOW TO BOOK To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.

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December 2018

User Group: Vulnerable Customer

December 6
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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Contact Centre Leaders Convention 2018

December 13

2018 details and booking coming soon! Come and be inspired at the Contact Centre Leaders Convention - a unique opportunity for Contact Centre leaders in the North West to collaborate on topical operation deliverables in preparation for 2019. Who should attend? Contact Centre Managers Team Leaders HR Managers Support Service Managers IT and Planning Managers All who have responsibility for delivering service through an operation or team

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