Membership Frequently Asked Questions

You are required to pay the full Annual Subscription fee in one instalment, this can be via our preferred method of BACS payment, via invoice (quoting a purchase number if required), or via cheque.
Annual Subscription to CallNorthWest is based on the number of seats your organisations has when you first sign up, this will only be subject to change at your renewal date.
If your organisation is joining to develop contact centre staff then you will pay the contact centre fee, however if your organisation is joining as an associate member then you will be asked to pay the associate member fee.
CallNorthWest will not sell your data to any third parties, your details will be used for CNW purposes only and comply with GDPR regulations.
Any organisation working in, or supporting the contact centre sector, can join CallNorthWest as an Annual Subscriber, however events will be located within the North West only.
Yes, organisations are allocated a number of spaces at Forum events. (depending on their size and subject to availability.) You can then decide who you wish to attend depending on the event topic. Should you require additional places, CallNorthWest can offer these at a reduced rate for Annual Subscribers.
You can attend one Forum Event, as a guest of a CallNorthWest team member for free – this is by invitation only. We are however unable to offer free places to Specialist Events.
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If you do have any further questions, please contact Jane Thomas, Managing Director by calling 07966 092149 or emailing