Membership Benefits

Your Call North West membership ensures you and your business colleagues can participate in the regional contact centre specific dynamic business community where you can network with like-minded individuals who share a passion for the industry, share ideas and identify new opportunities to maximise your business.


Free for members

Your one-stop shop for sharing best practice and meeting other professionals in the industry with great speakers, networking and workshops. Please do invite all in the business who will benefit from this great event.


Free for members

You will receive two essential pieces of industry related research per year on topics such as Salaries and Benefits, Attrition, Absence Rates, Resource Demographics.

CNW 24/7

Free for members

Ask the Call North West Community for their support and strategic business advice on key business developments by simply emailing your request to We will endeavour to provide you with responses which add value and give you an informed view of other business experiences



Free for members

CNW breakfast meetings are designed to discuss topical subjects as they arise hence are very timely and cover subjects which effect working practices and operational effectiveness. These are promoted as and when required in line with industry needs.


Discounted Rates

Discounted members rates for the showcase event of the year – Call North West Annual Awards Ceremony and Gala Dinner celebrates the success of the great people, teams and businesses in the region. Its key objective to bring the North West’s great companies together to recognise and acknowledge the great work and innovation their people provide to ensure excellence in service delivery.

Special Interest

Free for members

Quarterly half-day meetings of professionals around the table sharing best practice and discussing the latest techniques and issues of relevance to the industry including:

  • CNW Contact Centre Managers Group
  • CNW Trainers Group
  • CNW Team Leader Group


Free for members

Unique opportunity to visit fellow member sites for benchmarking and best practice – guaranteed to inspire!


Discounted Rates

One-day event offering a great opportunity to reach thousands of professional candidates and position your brand as an employer of choice within the region.

Training and

Free for members

CNW work with a number of specialist providers of training ensuring that members can access the latest in learning and developing topics. In addition CNW offer a range bespoke training and development courses delivered by outstanding contact centre Trainers at discounted rates. These are offered to members at substantial discounted rates and can be developed on a bespoke brief/member business requirement.

Ready to sign up?