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Malmaison Manchester

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1-3 Piccadilly
Manchester, M1 3AQ United Kingdom

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May 2018

Are you Future-Ready? Making the Business Case for Contact Centre Transformation

May 15 @ 9:00 am - 12:30 pm
Malmaison Manchester, 1-3 Piccadilly
Manchester, M1 3AQ United Kingdom

Contact centres today face several distinct challenges. Among them – changing consumer behaviour, distributed business structures, and a prevailing need to improve revenues and seize productivity gains. The landscape has come a long way in a very short space of time, and this transformation is only picking up speed. It’s no longer sufficient to deliver great customer service: your business needs to deliver an exceptional experience, end to end. Join the North West Contact Centre Forum and Unify Communications for…

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