Now open for entries Recognising and rewarding outstanding performance
in the North of England
Slide Vulnerable customers: launch of a 2-part programme More Information Specially designed to give contact centres the tools they need to best serve their vulnerable customer base Slide Homeworking during lockdown survey More Information Contact centre teams have adapted well to homeworking during lockdown shows new survey Contact Centre Leaders Convention 2021 Re-watch sessions from the day Mental Health & Wellbeing Insight Courses 2021 More Information with Nick Elston Team Leader Development Series 2021 More Information Helping Team Leaders be more effective
and productive in their role
Friday Update More Information Webinar to navigate the current times. ILM Team Leader Training Programme Book your place now Supporting the contact centre industry across the North West
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Call North West offers a huge support network for all contact centre professionals in the North West of England.

Call North West supports the 700-plus contact centres in the region through a diverse 12-month calendar of specialist events, including quarterly forums, sector-specific user groups, specialist training, and the annual Northern Contact Centre Awards.

About Call North West
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Call North West provide a comprehensive programme of specialist training which reflect the specific requirements and needs of the industry in the North West.

All training is delivered by leading industry professionals with the objective of improving operational performance and tangible return on investment.

Agile TLD
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Connect with members across the North West and the South West of England at our weekly Friday Update. Every Friday at 11am, on Zoom.

Join us weekly where both the South West and North West Contact Centre regions come together to connect to share updates from their week. A great way to stay in touch whilst we all work from home.

Learn More

Join the Call North West Newsletter to stay up to date with all our events, webinars and updates.


Regional Networking to develop, identify and share best practice


Specialist training to develop the skills required for future customer contact


Supporting and understanding the needs, interests and trend of the contact centre industry


Recognition and reward programmes highlighting the value of industry leading contact centres