Call North West launch the...



Thursday, 5 November 2020
at the Midland Hotel, Manchester

Headline Sponsor

Enter the Awards


It's time to showcase your centre and staff in the new Northern Contact Centre Awards 2020

We are delighted to announce that this year we are making the Call North West Annual Awards even greater than they already are! The Northern Contact Centre Awards 2020 is open to all contact centres based in the North of England ensuring that we can capture the true 'northern spirit' and superb centres in one extraordinary event. The Northern Contact Centre Awards will be an extraordinary night, reflecting an extraordinary year. The most prestigious northern contact centre awards of 2020.

The Northern Contact Centre Awards offer a superb opportunity to showcase the amazing work you and your teams deliver throughout the year, as well as the unique opportunity to thank all for their extraordinary commitment throughout the COVID-19 crisis reflected in the dedicated COVID-19 crisis categories.

The Northern Contact Centre Awards 2020 give all in the business the chance to get involved in what will be a fantastic occasion – make sure you acknowledge your teams for their commitment and outstanding contribution they make to the business, delivering outstanding service to your customers. This year has to be recognised as exceptional,  so ensure you  engage with all by creating the opportunity to bring everyone together to help write your entries, reflect on the many outstanding contributions both individuals and teams have made throughout and make this a positive and  memorable year for all the right reasons.

Ensure your business has a positive goal to look forward to  – The Northern Contact Centre Awards, a truly amazing opportunity to celebrate. We look forward to an exceptional night reflecting an exceptional year.

The new
Northern Contact
Centre Awards 2020

Open to entries from the whole of the North of England

Categories to include
all the business

Five new COVID-19
resilience categories

Extraordinary night
of celebration

5pm, 21 August 2020

Deadline for entries


5 November 2020

Fabulous black-tie awards dinner

Magical Moments from 2019
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Message from our Headline Sponsor

8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the North West of England as a prime UK region for delivering excellence in customer contact strategy. Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year –  Call North West Annual Awards 2019.

Mary Ellen Genovese
Managing Director, 8×8 EMEA


Over the coming months we are looking forward to sharing our insights with Call North West members as part of our shared vision of improving the Contact Centre Agent experience, increasing Agent efficiency and making customers happier – culminating in celebrating the amazing achievements of contact centre businesses in the North West at the Awards Gala Dinner in October.

Keith Purves
Director, EveryCloud Communications


The new
Northern Contact
Centre Awards 2020

Enter the Awards