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Wow! What a night!

The entries this year have once again showcased the amazing work you and your teams have been delivering throughout the year.

The 2019 winners were announced at a high-profile black-tie Awards Dinner.  Attendees enjoyed a Champagne drinks reception, followed by a delicious 3-course dinner, the awards ceremony and presentations with an A-list host Dev Griffin, and danced to the live band Hot Stepper.

It was a night to remember, and was a fabulous celebration of the best in the industry in the North West. Carry on the celebrations by checking out our 2019 Winners Photos here.

Thank you for a spectacular night!

  • 10 June: Awards launch
  • 26 July: Deadline for entries
  • 18 October: Awards Ceremony and Dinner

Call North West is delighted to confirm 8x8 in partnership with EveryCloud Communications as the 2019 Awards headline sponsor.

8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the North West of England as a prime UK region for delivering excellence in customer contact strategy. Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year –  Call North West Annual Awards 2019.

Mary Ellen Genovese, Managing Director, 8×8 EMEA

Over the coming months we are looking forward to sharing our insights with Call North West members as part of our shared vision of improving the Contact Centre Agent experience, increasing Agent efficiency and making customers happier – culminating in celebrating the amazing achievements of contact centre businesses in the North West at the Awards Gala Dinner in October.

Keith Purves, Director, EveryCloud Communications


Glamorous black-tie awards ceremony at Manchester's Midland Hotel

18 October 2019

Magical Moments from 2019


Call North West is delighted to confirm CMR as a 2019 Awards partner sponsor.

CMR – Customer Management Resourcing, are delighted to be ‘Partner Sponsors’ of Call North West Annual Awards 2019. CMR recognise talent when we see it, it’s the critical success factor in delivering our client’s resourcing needs. Supporting the regions Annual Awards, celebrating the outstanding Managers and teams in the North West Contact Centre industry, reflects our commitment to promoting the Contact Centre Industry as a career of choice.

Paul Carter, Managing Director, CMR


Categories and Judging

With individual and team categories, there are plenty of opportunities for you to showcase your team and your centre.

Judging Process

Awards Ceremony

This glamorous black-tie Dinner will be attended by over 400 contact centre professionals and guests from high profile organisations across the North West of England. The evening will commence with a sparkling drinks reception followed by the a 3-course à la carte dinner, the Awards ceremony hosted by an A-list host and then it’s time to celebrate with music and dancing to a live band.


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Some magical moments from 2019

See more photographs from 2019