Headline sponsor

It’s time to showcase your centre and staff

Glamorous Awards Dinner

18th October – Book your tables today

It's time to showcase your centre and your staff

The entries this year have once again showcased the amazing work you and your teams have been delivering throughout the year.

So now it is time to celebrate with all the finalists by attending the high-profile black-tie Awards Dinner when all the winners will be announced.  Following a champagne drinks reception there will be a delicious 3-course dinner, the awards ceremony and presentations with an A-list host and dancing to the live band Hot Stepper. 

The Awards Dinner is taking place on Friday 18th October at the Midland Hotel in Manchester……don’t miss out on what will be a fabulous celebration of the best in the industry in the North West.

We look forward to seeing you all!

  • 10 June: Awards launch
  • 26 July: Deadline for entries
  • 18 October: Awards Ceremony and Dinner

Call North West is delighted to confirm 8x8 in partnership with EveryCloud Communications as the 2019 Awards headline sponsor.

8×8 know the contact centre is the lifeblood of any best-in-class customer experience, and recognises the North West of England as a prime UK region for delivering excellence in customer contact strategy. Supported by our strategic partner for the region, EveryCloud Communications, we are delighted to announce our commitment and support as Headline Sponsors of the showcase event of the Year –  Call North West Annual Awards 2019.

Mary Ellen Genovese, Managing Director, 8×8 EMEA

Over the coming months we are looking forward to sharing our insights with Call North West members as part of our shared vision of improving the Contact Centre Agent experience, increasing Agent efficiency and making customers happier – culminating in celebrating the amazing achievements of contact centre businesses in the North West at the Awards Gala Dinner in October.

Keith Purves, Director, EveryCloud Communications


Glamorous black-tie awards ceremony at Manchester's Midland Hotel

18 October 2019

Magical Moments from 2018

Call North West is delighted to confirm CMR as a 2019 Awards partner sponsor.

CMR – Customer Management Resourcing, are delighted to be ‘Partner Sponsors’ of Call North West Annual Awards 2019. CMR recognise talent when we see it, it’s the critical success factor in delivering our client’s resourcing needs. Supporting the regions Annual Awards, celebrating the outstanding Managers and teams in the North West Contact Centre industry, reflects our commitment to promoting the Contact Centre Industry as a career of choice.

Paul Carter, Managing Director, CMR


Categories and Judging

With individual and team categories, there are plenty of opportunities for you to showcase your team and your centre.

Categories Judging Process

Awards Ceremony

This glamorous black-tie Dinner will be attended by over 400 contact centre professionals and guests from high profile organisations across the North West of England. The evening will commence with a sparkling drinks reception followed by the a 3-course à la carte dinner, the Awards ceremony hosted by an A-list host and then it’s time to celebrate with music and dancing to a live band.

Ceremony Sponsorship

Headline sponsor

Some magical moments from 2018

See more photographs from 2018