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2020

Headline sponsor

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2020 Winners

The Call North West Northern Contact Centre Awards are over for another year. We’d like to give a huge thanks and congratulations to all who entered, were finalists and of course the winners.

Thanks also goes out to our headline sponsors EveryCloud Communications in partnership with 8x8, and to our support sponsors Sensée, all of whom contribute to the success of the awards. We couldn’t do it without you!

We will be back for the 2021 awards next year, so look out for the announcement so you can apply to be recognised as one of the leading contact centres in the North of England.

We've put together a pack of graphics for you to promote your win on social media, your website or internally. Click the button below to download the graphics.

Download graphics
  WINNER HIGHLY COMMENDED
Customer Services Agent
of the Year
Aine Duncan - Regenda Homes Brad Wilson - EE
Sales Agent of the Year Lauren Reeves - Co-op  
Team Leader of the Year Catherine Nuttall - IAG Loyalty Craig Arnold - Co-op
Support Person of the Year Zoey Moore - Atos  
Hero of the Year Ben Hughes - Barclays Bank UK PLC  
Newcomer of the Year Sarah Murphy - Regenda Homes  
Frontline Team of the Year Allianz Partners Homeworking Team - Sensee  
Support Team of the Year Business Support Team - IAG Loyalty  
Best People Engagement Slater Gordon Solutions Motor  
Best Agent Induction Programme Manchester Officec - Reassured  
Health & Wellbeing in the Workplace RSA Motability  
Recruitment & Retention Strategy Reassured  
Supporting Customers Programme Sales & Service - Co-op Wellbeing Support Services - BUPA
Crown Commercial Services
COVID Homeworking Programme IAG Loyalty
Sensee
 
     
Contact Centre of the Year
Outsourced
Atos  
Contact Centre of the Year
SMALL
QASSS  
Contact Centre of the Year
MEDIUM
Reassured  
Contact Centre of the Year
LARGE
RSA Motability