2021 Winners
Individual Categories
Customer Services Agent
Highly Commended: Sarah Murphy, Regenda Homes
Winner: Amanda Lynskey, RSA Motability
Sales Agent of the Year
Winner: Rizvana Bhatti, IAG Loyalty
Team Leader of the Year
Highly Commended: Alan McConaghy, Virgin Media O2
Winner: Olivia O'Hare, Regenda Homes
Support Person of the Year
Winner: Mike Atherton, Bupa Health Clinics
Support Manager of the Year
Winner: Sarah Andreassen, IAG Loyalty
Training Manager of the Year
Winner: Lee Benzies, Co-op
Newcomer of the Year
Winner: Robin Stewart, Co-op
Hero & Ambassador of the Year
Winner: Maria Ritchie, Virgin Media O2
Team and Company Categories
Frontline Team
Highly Commended: Motability Team, Proximo
Winner: Customer Service Team, St John Ambulance
Best People Engagement
Winner: RSAmazing Crew, RSA Motability
Best Transformation Programme
Winner: Customer Contact Centre, interactive investor
Agent Induction Programme
Highly Commended: Learning & Development Dept, Reassured
Winner: Coaching & Performance Team, Riverside Housing
Mental Health in Workplace
Highly Commended: Exclusive Law
Winner: Customer Service Team, Regenda Homes
COVID - Best Supporting Customer Programme
Winner: Protection Claims Team, Atos
COVID - Homeworking Programme
Winner: IAG Loyalty
COVID - Best Engagement, Health & Wellbeing
Winner: Co-op
Contact Centre of the Year
Winner (Outsourced): Sensee & Ageas
Winner (Small): Co-op
Winner (Medium): IAG Loyalty
Winner (Large): EE Ltd - North Tyneside
