2018 Finalists

Announced

We’re recognising excellence and celebrate achievements in the Contact Centre sector in the North West region. Here are the finalists for the 2018 Awards. Nominating Managers will be contacted shortly to arrange individual panel interviews and site visits will be arranged for the Contact Centre of the Year category.

These awards are organised by Call North West, the leading regional support organisation dedicated to the customer management agenda in the North West.

Individuals

Customer Service Agent of the Year

Lee Revell

Virgin Media

Peter Campbell

RSA Motability

Dan Turner

PHSO

Simon Blaze

ENWL

Joshua Davis

Slater Gordon Solutions Motor

Suhail Aslam

Virgin Media

Yvonne Fisher

Slater Gordon Solutions Motor

Pauline Regan

Freedom Finance

Maxine James

ENWL

Anita Brassington

Ageas UK

Owen Merrick

Ombudsman Services

Chris Dobson

Paymentshield

James Scholes

Paymentshield

Mischa Greenway

Liberata UK

Sales Agent of the Year

Nageena Begum

Freedom Finance

Jessica Clare

Slater Gordon Solutions Motors

Alyson Heaward

Paymentshield

Mark Eustace

Paymentshield

Alice Lord

Freedom Finance

Team Leader of the Year

Neil Holtham

Virgin Media

Aaron Cody

Slater Gordon Solutions Motor

Lisa Brock

Freedom Finance

Amanda Byrne

Ombudsman Services

Emma Roberts

Ombudsman Services

Glyn Collins

Ombudsman Services

Laura Farrell

Paymentshield

Support Person of the Year

Samantha Heywood

Virgin Media

Damien Morrissey

Virgin Media

Olivia O’Hare

Regenda Homes

Laura Roberts

RSA Motability

David Brimelow

Slater Gordon Solutions Motor

James Cleaver

Freedom Finance

Pauline Connor

Ombudsman Services

Aidan Halliwell

Ombudsman Services

Lyndsay Williams

Paymentshield

Newcomer of the Year

Cristina Scholtz

PHSO

Kai Morris

Regenda Homes

Lizzie Gannon

Regenda Homes

Kirsten Ruston

Electricity North West

Lorna Donaldson

Freedom Finance

Bethany Ormerod

Calico Homes Ltd

Donna Davidson

Freedom Finance

David Dodenhoff

Paymentshield

Anneka Curtin

Paymentshield

Contact Centre Manager of the Year

Melissa Ellis

Virgin Media

Phil Moffitt

RSA Motability

Jacqueline Reid

Ombudsman Services

Hero of the Year

Chris Ryan

Virgin Media

Megan Miller

Virgin Media

Alex Preugschat

Regenda Homes

Conleth Baxter

Electricity North West

Ella Stafford

Electricity North West

Adam Ryan

Paymentshield

Hafiz Rehman

Calico Homes Ltd

Darren Wheatley

Ageas UK

Richard Funnell

Ageas UK

Bill Sheridan

Ombudsman Services

Neville Crane

Paymentshield

Mark Murray

Paymentshield

Samantha Burke

Virgin Media

Trainer/Coach of the Year

Mark Peirce

PHSO

Hannah Martin

Electricity North West

Sophie Collis

Co-Op

Teams & Companies

Support Team of the Year

Business Transformation Team

Slater Gordon Solutions Motor

The Operational Planning Team (Stoke)

Ageas UK

Repair Management Team

Slater Gordon Solutions Motor

IT Service Desk

Ombudsman Services

The Insight Team

Ombudsman Services

Facilities

Paymentshield

Learning & Development Team

Verastar

Frontline Team of the Year

Dave Labrow’s Team

Virgin Media

Burnley Team

Liberata UK

Customer Welfare Team

Electricity North West

Service Unit

RSA Motability

Intermediary Sales Team

Paymentshield

Marketing Team

Slater Gordon Solutions Motor

Customer Relations Team

Electricity North West

Specialist Support Agency

Paymentshield

Contact Centre

Paymentshield

Best People Engagement

RSAmazing crew

RSA Motability

Julie Henderson

Electricity North West

Customer Services Leadership Team

Paymentshield

Best Customer Engagement

RSA Motability

Electricity North West

Non-Advised Retention Team

Paymentshield

Best People Development

Learning & Development Team

Verastar

People Development Team

Sky Service Stockport

Ingenie

Ageas UK

Learning & Development

Paymentshield

Best Use of Social Media

Manchester’s Social Media Team

Virgin Media

Charlotte Wheatcroft

Electricity North West

Best Business Improvement Strategy

Michael Murphy’s Team

Virgin Media

Customer Services Team

Calico Homes Ltd

Magenta Living

Contact Centre of the Year

Electricity North West

Sky UK

Ageas

Magenta Living

ao.com

Paymentshield

Slater Gordon Solutions Motor

Magenta Living

Sponsorship Opportunities