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It’s time to showcase your centre and staff


2019 finalists announced

CONGRATULATIONS TO ALL OUR FINALISTS!

Individuals

Customer Service Agent of the Year

Faye Devine

Regenda Homes

Sarah Davies

Regenda Homes

Amy-Lea Evans

Regenda Homes

Michael Spalding

Verastar

Kate Gilmore

The Calico Group

Laura Hatton

Co-op

Paul Naylor

Slater Gordon Solutions Motor

Nicola Scawthorn

Freedom Finance

Tracey Smith

Freedom Finance

Kesley Sayle

FairFX Group Plc

Sales Agent of the Year

Robert Foster

Slater Gordon Solutions Motor

Laurianna Ford

Freedom Finance

Susan Brennan

Sofology

Jake Dibbert

Sofology

Team Leader of the Year

Paul Orrell

Liberata UK Ltd

Samantha Taylor

Co-op

Christine Aspinall

RSA Motability

Louise Walsh

Slater Gordon Solutions Motor

Roisin Clark

Freedom Finance

Ben Roberts

Ageas

Kim Docksey

Ageas

Julie Dique

Slater Gordon Solutions Motor

Jo Churms

FairFX Group Plc

Support Person of the Year

Elizabeth Gannon

Regenda Homes

Dan Jones

Brandon Hire Station

Lynda Shepherd

Verastar

Ben Corner

Slater Gordon Solutions Motor

Nathan Sargent

Verastar

Jon Chapman

Ageas

Christine Bush

FairFX Group Plc

Dylan Atkinson

Sofology

Newcomer of the Year

Callum Tunstall

Regenda Homes

Jade Havenga

FairFX Group Plc

Katie Webb

FairFX Group Plc

Laura Wakefield

Brandon Hire Station

Leanne Davis

Verastar

Paul Lester

Freedom Finance

Jodie McCabe

Freedom Finance

Jade Amos

Slater Gordon Solutions Motor

Yasmin Akbar

Sofology

Contact Centre Manager of the Year

Chris Long

The Regenda Group

Ben Lyons

Co-op

Jan Porter

Brandon Hire Station

Bryony Jackson-Doward

BT

Laura Dransfield

Slater Gordon Solutions Motor

Joanne Howarth

Verastar

Helen Beckett

Freedom Finane

Mark Coy

Serco

Trainer/Coach of the Year

Paul Brown

Regenda Homes

Chris Mounce

Riverside Group

Hero of the Year

Corey Hopkinson

Slater Gordon Solutions Motor

Oliver Dransfield

Slater Gordon Solutions Motor

Matt Davidson

Co-op

Josh Lynch

Verastar

Nageena Begum

Freedom Finance

Charlotte Davies

Ageas

Vicky Morris

FairFX Group Plc

Sarah Jackson

Sofology

Natalie Wiles

Slater Gordon Solutions Motor

Dan Jones

Slater Gordon Solutions Motor

Teams & Companies

Frontline Team of the Year

Complaints Team

Co-op

National & Regional Accounts Team

Brandon Hire Station

Digital & Cash Team

Brandon Hire Station

Strategic Accounts Team

Brandon Hire Station

Service Unit

RSA Motability

Service Support Team

Slater Gordon Solutions Motor

Marketing & Lettings

The Calico Group

Customer Service Team

The Calico Group

Gazprom Energy Customer Services

Gazprom Energy

Billing & Gen Enquiries Team

Verastar

Public Health England Team

Serco

Currency Team

FairFX Group Plc

Support Team of the Year

Emergency Response Team

Magenta Living

CSC Resource Planning Team

Co-op

CX Team

RSA Motability

People Solutions Team

Concentrix

Project Management Team

Verastar

Electricity Operations

Verastar

P&Q Challenge

Ageas
Marks & Spencer
Electricity North West
DVSA
Hotter Shoes
Magenta Living

Best People Engagement

Customer Services Team

Regenda Homes

Sales & Service

Co-op

Best Customer Engagement

CX Team

RSA Motability

Slater Gordon Solutions Motor

Slater Gordon Solutions Motor

Best Business Improvement Strategy

Sales and Service

Co-op

Building Greatness – Customer Hub

Great Places Housing Group

NCSC Management Team

Brandon Hire Station

Springboard Project Team

Avios

Diversity and Inclusion

Sales & Service

Co-op

Phoenix House

Serco

Contact Centre of the Year

Co-op Sales & Service

AO.com

Great Places Housing Group

Liberata UK Ltd

Avios Group Ltd

BT Sales Centre – Accrington

NCO Europe Ltd

Slater Gordon Solutions Motor

Sofology

JUDGING: Please note that for all finalists (with the exception of Hero of the Year and P&Q Challenge categories) judging dates and details will be sent out to the person who submitted the entry by the end of this week. Finalists in the Contact Centre of the Year category will be notified separately reference site visits.

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