2018 Winners


We’re recognising excellence and celebrate achievements in the Contact Centre sector in the North West region. Here are the winners for the 2018 Awards.

These awards are organised by Call North West, the leading regional support organisation dedicated to the customer management agenda in the North West.


Customer Service Agent of the Year

Joshua Davis – Slater Gordon Solutions Motor

Sales Agent of the Year

Alyson Heaward – Paymentshield

Team Leader of the Year

Amanda Byrne – Ombudsman Services

Support Person of the Year

Samantha Heywood – Virgin Media

Newcomer of the Year

Donna Davidson – Freedom Finance

Contact Centre Manager of the Year

Jacqueline Reid – Ombudsman Services

Hero of the Year

Hafiz Rehman – Calico Homes

Trainer/Coach of the Year

Mark Peirce – PHSO


Teams & Companies

Support Team of the Year

The Operational Planning Team (Stoke) – Ageas UK

Frontline Team of the Year

Service Unit – RSA Motability

Best People Engagement

RSAmazing Crew – RSA Motability

Best Customer Engagement

RSA Motability

Best People Development

People Development Team – Sky Service Stockport

Best Use of Social Media

Electricity North West

Best Business Improvement Strategy

Michael Murphy’s Team – Virgin Media

Contact Centre of the Year (Outsourced)

Slater Gordon Solutions Motor

Contact Centre of the Year (Small)


Contact Centre of the Year (Medium)

Ageas UK

Contact Centre of the Year (Large)

Sky UK