
2018 Winners
Announced
We’re recognising excellence and celebrate achievements in the Contact Centre sector in the North West region. Here are the winners for the 2018 Awards.
These awards are organised by Call North West, the leading regional support organisation dedicated to the customer management agenda in the North West.
Individuals

Customer Service Agent of the Year
Joshua Davis – Slater Gordon Solutions Motor

Sales Agent of the Year
Alyson Heaward – Paymentshield

Team Leader of the Year
Amanda Byrne – Ombudsman Services

Support Person of the Year
Samantha Heywood – Virgin Media

Newcomer of the Year
Donna Davidson – Freedom Finance

Contact Centre Manager of the Year
Jacqueline Reid – Ombudsman Services

Hero of the Year
Hafiz Rehman – Calico Homes

Trainer/Coach of the Year
Mark Peirce – PHSO
Teams & Companies

Support Team of the Year
The Operational Planning Team (Stoke) – Ageas UK

Frontline Team of the Year
Service Unit – RSA Motability

Best People Engagement
RSAmazing Crew – RSA Motability

Best Customer Engagement
RSA Motability

Best People Development
People Development Team – Sky Service Stockport

Best Use of Social Media
Electricity North West

Best Business Improvement Strategy
Michael Murphy’s Team – Virgin Media

Contact Centre of the Year (Outsourced)
Slater Gordon Solutions Motor

Contact Centre of the Year (Small)
Magenta

Contact Centre of the Year (Medium)
Ageas UK

Contact Centre of the Year (Large)
Sky UK