2018 Winners
Announced
We’re recognising excellence and celebrate achievements in the Contact Centre sector in the North West region. Here are the winners for the 2018 Awards.
These awards are organised by Call North West, the leading regional support organisation dedicated to the customer management agenda in the North West.
Individuals
Customer Service Agent of the Year
Joshua Davis – Slater Gordon Solutions Motor
Sales Agent of the Year
Alyson Heaward – Paymentshield
Team Leader of the Year
Amanda Byrne – Ombudsman Services
Support Person of the Year
Samantha Heywood – Virgin Media
Newcomer of the Year
Donna Davidson – Freedom Finance
Contact Centre Manager of the Year
Jacqueline Reid – Ombudsman Services
Hero of the Year
Hafiz Rehman – Calico Homes
Trainer/Coach of the Year
Mark Peirce – PHSO
Teams & Companies
Support Team of the Year
The Operational Planning Team (Stoke) – Ageas UK
Frontline Team of the Year
Service Unit – RSA Motability
Best People Engagement
RSAmazing Crew – RSA Motability
Best Customer Engagement
RSA Motability
Best People Development
People Development Team – Sky Service Stockport
Best Use of Social Media
Electricity North West
Best Business Improvement Strategy
Michael Murphy’s Team – Virgin Media
Contact Centre of the Year (Outsourced)
Slater Gordon Solutions Motor
Contact Centre of the Year (Small)
Magenta
Contact Centre of the Year (Medium)
Ageas UK
Contact Centre of the Year (Large)
Sky UK