New survey paints positive picture of Employee Engagement during lockdown

Cardiff, UK, 14th April 2021.  Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home.   However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers – and 56% of Directors/Managers – … Read More

Videcon launch Contact Centre Thermi-Scan Technology

We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering … Read More

FourNet advises public and private sector ‘now is the time’ to review COVID-19 tech decisions

Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have … Read More

Unify Communications Honoured with Queen’s Award

These are odd and uncertain times, but amongst the uncertainty we’d love to share some good news. Unify Communications is a recipient of the 2020 Queen’s Award for Enterprise: Innovation.  Now in its 54th year, the Queen’s Awards for Enterprise are widely recognised as a highly valued mark of excellence – … Read More

Webinar: Working from Home – tips, tricks and telephony

The Covid19 pandemic has impacted our industry and daily working lives. Call North West and South West Contact Centre Forum would like to invite you to join our industry leaders who will be sharing their strategies and best practice to effectively adapt, move forward and support everyone within your workforce community … Read More

Making a Success of Contact Centre Home-working

Mark Walton, Sensee While there aren’t many official rules that businesses must adhere to during the Coronavirus (Covid-19) crisis, there is plenty of helpful advice. On 11th March, for example, The Chartered Institute of Personnel Development issued a factsheet to help businesses support their operations and workforce https://www.cipd.co.uk/knowledge/fundamentals/emp-law/health-safety/coronavirus-factsheet.  In a section … Read More