Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality

Hammersmith, London. Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. The partnership is part of a broader Sensée programme to reduce the company’s carbon footprint and become the first 100% work-from-home business to achieve certification for carbon neutrality. Sensée, established … Read More

Scottish firm continues expansion with new Cape Town operation

Ascensos has announced its expansion into South Africa with the opening of a new operation in Cape Town.  The leading customer service outsourcing firm, which is headquartered in Motherwell, employs over 3,000 colleagues and has expanded internationally since its 2013 launch, with its network of offices now spanning the Isle … Read More

Business boost for Stranraer as new hub opening creates 100 jobs

A leading customer service provider has announced the opening of a new Stranraer base as part of a £1m investment which will see 100 jobs created in the local area over the next three months.   Ascensos, which is headquartered in Motherwell and currently employs 3,000 colleagues across its network of … Read More

Sensée Creates 500 New Work-from-Home Contact Centre Roles

Sensée, the work-from-home specialist, is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff. The vacancies are for Customer Contact Advisors, Team Managers and back office staff to work for new and existing clients. Start dates are immediate. Applications from people of all backgrounds, levels … Read More

Palatine invests in leading Call North West member FourNet

LEADING mid-market investor Palatine Private Equity has acquired a majority stake in Call North West member, FourNet, the award-winning digital transformation and customer experience specialists with clients including 10 Downing Street, the Cabinet Office, HM Treasury and the Bank of England. Headquartered in Manchester, and with offices in London and Burton-on-Trent, FourNet has … Read More

FourNet speeds into the Top 40 technology firms in the UK

FourNet was today (Friday) named as one of the top 50 tech and telecoms companies to work for in the UK, and one of the top 100 companies in the North West of England.   Of the thousands of technology and telecoms companies across the UK, the privately-owned firm, which has offices … Read More

Vulnerable Customers: launch of a 2-part programme

We are delighted to launch, in conjunction with TRUST, a 2 part programme which is designed specially to give contact centres the tools they need to best serve their vulnerable customer base. Call North West and SWCCF are collaborating with TRUST, a professional and exceptionally talented training provider whose experience … Read More