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Are you Future-Ready? Making the Business Case for Contact Centre Transformation
Tuesday 15 May, 2018 @ 9:00 am - 12:30 pmFree
Contact centres today face several distinct challenges. Among them – changing consumer behaviour, distributed business structures, and a prevailing need to improve revenues and seize productivity gains. The landscape has come a long way in a very short space of time, and this transformation is only picking up speed. It’s no longer sufficient to deliver great customer service: your business needs to deliver an exceptional experience, end to end.
Join the North West Contact Centre Forum and Unify Communications for a breakfast session exploring the key trends and challenges contact centre decision makers face in 2018/9, and what they can do to enhance productivity, improve revenues and deliver exceptional experiences from end to end. With a guest speaker from Teleopti, the session will deliver actionable insights, ensuring attendees will go away with applicable plans of action.
- An Introduction to key contact centre trends and challenges.
- How to reduce the cost of support through a centralised deployment.
- Improving business focus on deliverables, with a section specifically focused on enhancing agent productivity.
- What to do if your existing platforms are nearing the end of support – and how to avoid major capital outlay.
HOW TO BOOK
To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.