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Developing a Coaching Culture

Wednesday 13 May

An engaging interactive 1 day workshop aimed at Team Leaders, new to role or established in role to enhance a current coaching culture or develop a new strategy.

With a good mixture of theory and practical learning, this session will deliver and share best practice as well as engage with coaching methodology to include the following key outputs:

  • Structured feedback sessions using appropriate methodology for a Contact Centre environment.
  • Are you an Instructor or are you a Coach?
  • ROI on coaching to improve performance.
  • The structured flow from corporate objectives to individual objectives.
  • Review of objective setting to enhance performance management – making it SMART.
  • Learn how to effectively use questioning methods during their future coaching of their team.

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Details

Date:
Wednesday 13 May
Event Categories:
,

Organiser

Call North West
Phone:
07966 092149
Email:
john@candidcreative.co.uk
Website:
https://callnorthwest.org.uk/

Venue

TBC