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Quarterly Forum Thursday 12th March 2020
Thursday 12 March @ 12:30 pm - 4:00 pm
12:30pm registration – 4:15pm
Hosted by Slater & Gordon Lawyers, 58 Mosley St, Manchester M2 3HZ Car parking at NCP Manchester China Town M1 4EE
To book, please RSVP below or email firstname.lastname@example.org
This event is free to members of Call North West. Non-members are welcome to attend one event free.
12.30pm – Registration and light lunch
1.00pm – Welcome to Call North West – Jane Thomas, Managing Director, Call North West
1.05pm – Welcome to Slater & Gordon – Laura Dransfield, Head of FNOL Motor
1.30pm – Trends and The Future Evolution Of The Contact Centre –
Lisa Clark, VP of Contact Centre Product Management, 8×8
2.00pm – Open discussion with audience –
Interactive roundtable session where all can ask questions relating to respected businesses.
2.30pm – Coffee break and networking
3.00pm – Call North West Members Update – Jane Thomas, Managing Director, Call North West
3.15pm – Creating a culture to succeed in delivering exceptional CX – Jonathon Ward, Customer Value Manager, BT
3.45pm – Questions, summary and close
Hurry, Book your places now!