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Quarterly Forum Thursday 12th March 2020

Thursday 12 March, 2020 @ 12:30 pm - 4:00 pm

12:30pm registration – 4:15pm

Hosted by Slater & Gordon Lawyers, 58 Mosley St, Manchester M2 3HZ Car parking at NCP Manchester China Town M1 4EE

To book, please RSVP below or email info@callnorthwest.org.uk

This event is free to members of Call North West. Non-members are welcome to attend one event free.


12.30pm – Registration and light lunch

1.00pm – Welcome to Call North West  –  Jane Thomas, Managing Director, Call North West

1.05pm – Welcome to Slater & Gordon –  Laura Dransfield, Head of FNOL Motor

1.30pm – Trends and The Future Evolution Of The Contact Centre –

Lisa Clark, VP of Contact Centre Product Management, 8×8

2.00pm – Open discussion with audience  –

Interactive roundtable session where all can ask questions relating to respected businesses.

2.30pm – Coffee break and networking

3.00pm – Call North West Members Update – Jane Thomas, Managing Director, Call North West

3.15pm – Creating a culture to succeed in delivering exceptional CX – Jonathon Ward, Customer Value Manager, BT

3.45pm – Questions, summary and close



Hurry, Book your places now!


Thursday 12 March, 2020
12:30 pm - 4:00 pm
Event Category:


58 Mosley Street, Manchester M2 3HZ
58 Mosley Street
Manchester, M2 3HZ United Kingdom
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Call North West
07966 092149

Registrations are closed for this event