- This event has passed.
Team Leader Training: Module 3
Wednesday 28 November, 2018 @ 10:00 am - 4:00 pm
BACK DUE TO POPULAR DEMAND! This programme is specifically designed to help Team Leaders focus on how they can be both effective and productive in their role, leading their team to be the best they can be!
MODULE 3: THE TEAM LEADER AND TEAM PERFORMANCE
Here we explore KPI’s and the team leader’s role in influencing performance in each of those areas. This focuses on the practicalities of monitoring performance, getting to the heart of any issues, and developing robust ways to improve performance.
✓ Reviewing Progress since Module 2
✓ Your role in team performance
✓ KPI’s and what that means for you
✓ Monitoring performance and trouble shooting
✓ Discussing performance with your team
✓ Customer focus in your team
✓ Managing escalations and difficult customers
✓ Developing the skills and confidence of the team to resolve issues
✓ The voice of the customer as a tool to build engagement
For full details please download our programme – click here.
HOW TO BOOK
To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.