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The Customer Journey. Why it Matters

Thursday 30 January, 2020


…and your impact in delivering it

For Agents Surveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages.

  • Learn to listen to what works for the customer
  • The art of communication
  • How to summarise, reflect and evaluate
  • Positive language
  • Being customer focused and the benefit to both sides

To attend this session please click on the RSVP button below

Cost to attend session £299 + VAT per person


Thursday 30 January, 2020
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