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The Customer Journey. Why it Matters

Thursday 27 February, 2020

…and your impact in delivering it

For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages.

  • Learn to listen to what works for the customer
  • The art of communication
  • How to summarise, reflect and evaluate
  • Positive language
  • Being customer focused and the benefit to both sides

To attend this session please click on the RSVP button below

Cost to attend session £299 + VAT per person


Thursday 27 February, 2020
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Call North West
07966 092149

Registrations are closed for this event