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March 2019

Team Leader Group

March 13

We are excited to announce the first date of our Team Leader Group.  So please add the date to your diary and look out for further details.  It's never too early to secure your place...….book today! How to Book To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information.  We aim to do this within two working days.  

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Quarterly Forum

March 21

We are delighted and excited for the first forum of 2019! This year's forums are set to drive key initiatives, share best practice and provide the opportunity to collaborate/network with industry leaders.  You and your teams are welcome to join us to access key information to support your performance during 2019. Full details of the host will be announced soon…..watch this space! The full agenda to follow with details of our spotlight areas. Book your place today!

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April 2019

Developing a Coaching Culture

April 2

An inspiring interactive 1 day workshop aimed at Team Leaders, new to role or established in role to enhance a current coaching culture or develop a new strategy. With a good mixture of theory and practical learning, this session will deliver and share best practice and engage with coaching methodology to include: Action Planning Actions V’s Objectives. The structured flow from corporate objectives to individual objectives. Writing SMART objectives with an agent not for an agent. Giving and Receiving Feedback…

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Agent Fest 2019

April 3

The landscape is changing and the frontline is under pressure to have valued conversations. Call North West are hosting an exclusive day to celebrating the people at the heart of your customer journey.  Agent Fest 2019 offers your advisors the unique opportunity to enjoy an inspirational day of rewarding and motivating activities that will develop their resilience and enable them to have valued conversations with their customers. Full agenda and venue to follow…….watch this space! It’s not too early to…

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May 2019

Influencing and Communicating

May 2

Consider the possibilities of influencing your team members with this workshop to explore the outputs of influencing through communication. Aimed at Team Leaders new to leading teams, this 1 day session will develop a plan of action for any leader. To include: Explore the concept of Drains V’s Radiators. Understanding why a team leader will need to influence a team. An influencer traits and the 3 attitudes. The theory of ‘Push-Pull’. Knowing the audience and understanding the communication cycle. Categorising…

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Training & Coaching User Group

May 8 @ 2:00 pm - 4:30 pm

Welcome to the first session of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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HR Round Table

May 9

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

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Quarterly Forum

May 16

May is a critical month of year, providing you with enough time to make changes which will influence the results of 2019.  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced!   It’s not too early to secure your place…..book today!

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June 2019

5 Steps for Managing a Successful Team

June 5

Offering 5 key features for managing a team, this workshop works with the delegates to enhance the understanding for ‘the team’. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators to include motivation methodology and understanding engagement status. Praise and recognition through understanding the needs of a team. Register today to secure your…

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August 2019

Planning & Time Management

August 9

A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a team leader and agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the day for a Team Leader.…

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