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Sales through Service
For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…
Find out more »Using Your Voice for Your Success
Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…
Find out more »The Customer Journey. Why it Matters
...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…
Find out more »Managing a Successful Team in 2020
Offering 5 key features required to manage a team, this workshop helps the delegates to enhance the understanding for ‘the team’. This is all about knowing your people, knowing how you can make a successful team and use their strengths to gain maximum performance. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators…
Find out more »Quarterly Forum Thursday 12th March 2020
Manchester, M2 3HZ United Kingdom + Google Map
Join us at Slater & Gordon's Manchester office for the first in the series of our 2020 Forums. Best Practice. Open Table Discussions. Hurry, Book your places now!
Find out more »Being a Self-Aware Team Leader
Being aware of your own actions whilst at work can sometimes be challenging. How can you be self-aware? This workshop considers how your own actions can alter the effectiveness of you as a leader. During the practical workshop, you would review methods to help understand how to learn more about yourself, your learning styles and those around you. Have you ever thought about what people see in you and what you do not see about yourself? The key outputs for…
Find out more »Sales through Service
For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…
Find out more »Using Your Voice for Your Success
Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…
Find out more »The Customer Journey. Why it Matters
...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…
Find out more »Quarterly Forum Thursday 7th May 2020
Hurry, Book your places now
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