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Quarterly Forum
This will be our last formal forum of 2019! We are proud to present September's Quarterly Forum in conjuction with 8x8 and Everycloud Communications This is your chance to discuss and raise questions regarding 'A People-Led Future Fuelled by Technology' - what does this mean for our industry? To download the full agenda, click here. Location for the forum is 'The Inspiration Room 1’, Village Hotel Warrington, 110 Centre Park Square, Warrington, WA1 1QA
Find out more »Planning Analysis & Insight User Group
Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.
Find out more »Planning and Time Management (TLD 5)
TLD 5 - Workshop 4 A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a Team Leader and Agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the…
Find out more »Developing a Team Culture (TLD 5)
TLD 5 - Workshop 5 Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement.…
Find out more »Training & Coaching User Group
Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach. Sharing best practice and identify topics for future sessions along the way.
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