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May 2019

Training & Coaching User Group

Wednesday 8 May @ 1:30 pm - 4:00 pm

Welcome to the first session of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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Developing a Coaching Culture

Thursday 9 May

An inspiring interactive 1 day workshop aimed at Team Leaders, new to role or established in role to enhance a current coaching culture or develop a new strategy. With a good mixture of theory and practical learning, this session will deliver and share best practice and engage with coaching methodology to include: Action Planning Actions V’s Objectives. The structured flow from corporate objectives to individual objectives. Writing SMART objectives with an agent not for an agent. Giving and Receiving Feedback…

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Agent Fest 2019

Friday 31 May @ 9:00 am - 5:00 pm

The landscape is changing and the frontline is under pressure to have valued conversations. Call North West are hosting an exclusive day to celebrating the people at the heart of your customer journey.  Agent Fest 2019 offers your advisors the unique opportunity to enjoy an inspirational day of rewarding and motivating activities that will develop their resilience and enable them to have valued conversations with their customers. AgentFest 2019 offers a truly motivational day full of great speakers, industry leaders,…

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June 2019

TL User Group

Wednesday 5 June @ 9:00 am - 4:00 pm
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Influencing and Communicating

Thursday 6 June

Consider the possibilities of influencing your team members with this workshop to explore the outputs of influencing through communication. Aimed at Team Leaders new to leading teams, this 1 day session will develop a plan of action for any leader. To include: Explore the concept of Drains V’s Radiators. Understanding why a Team Leader will need to influence a team. The theory of ‘Push-Pull’. Knowing the audience and understanding the communication cycle. Categorising verbal & non-verbal communication. Greater depth listening…

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Team Leader Summit

Tuesday 18 June @ 8:00 am - 5:00 pm

Team Leaders from throughout the region will enjoy a day totally dedicated to their needs – returning to the operation with insight and motivated to lead their teams.  Superb speakers will deliver interactive sessions throughout the day, addressing real issues that Team Leaders face on a daily basis and prepare for the future requirements in the role. No price increases on last year – still only £289+VAT. Book your Early Bird places now for £200+VAT (offer ends April 19 2019).

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July 2019

TL User Group

Tuesday 2 July @ 10:00 am - 12:30 pm
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5 Steps for Managing a Successful Team

Wednesday 3 July

Offering 5 key features for managing a team, this workshop works with the delegates to enhance the understanding for ‘the team’. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators to include motivation methodology and understanding engagement status. Praise and recognition through understanding the needs of a team. Register today to secure your…

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Quarterly Forum

Thursday 4 July

June is a critical month of year, providing you with enough time to make changes which will influence the results of 2019.  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced!   It’s not too early to secure your place…..book today!

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HR Round Table

Tuesday 23 July

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

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