Events Calendar

Browse our events by category:

 
Find Events

Event Views Navigation

Upcoming Events

Events List Navigation

January 2019

Performance and Quality Challenge

January 18

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

Find out more »
February 2019

Contact Centre Leaders Convention 2018

February 1
Magenta Living, Partnership Building, Hamilton Street
Birkenhead, CH41 5AA United Kingdom
+ Google Map

Come and be inspired at the Contact Centre Leaders Convention - a unique opportunity for Contact Centre Leaders in the North West to collaborate on topical  deliverables in preparation for 2019. Full details Please click through here to see full details on the day's agenda and speakers. Book your place RSVP below to secure your place.

Find out more »

Performance and Quality Challenge

February 8

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

Find out more »
March 2019

Team Leader Group

March 13

We are excited to announce the first date of our Team Leader Group.  So please add the date to your diary and look out for further details.  It's never too early to secure your place...….book today! How to Book To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information.  We aim to do this within two working days.  

Find out more »

Quarterly Forum

March 21

We are delighted and excited for the first forum of 2019! This year's forums are set to drive key initiatives, share best practice and provide the opportunity to collaborate/network with industry leaders.  You and your teams are welcome to join us to access key information to support your performance during 2019. Full details of the host will be announced soon…..watch this space! The full agenda to follow with details of our spotlight areas. Book your place today!

Find out more »
April 2019

Agent Fest 2019

April 3

The landscape is changing and the frontline is under pressure to have valued conversations. Call North West are hosting an exclusive day to celebrating the people at the heart of your customer journey.  Agent Fest 2019 offers your advisors the unique opportunity to enjoy an inspirational day of rewarding and motivating activities that will develop their resilience and enable them to have valued conversations with their customers. Full agenda and venue to follow…….watch this space! It’s not too early to…

Find out more »
May 2019

HR Round Table

May 9

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

Find out more »

Quarterly Forum

May 16

May is a critical month of year, providing you with enough time to make changes which will influence the results of 2019.  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced!   It’s not too early to secure your place…..book today!

Find out more »
September 2019

Quarterly Forum

September 19

This will be our last formal forum of 2019!  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced! It’s not too early to secure your place…..book today!

Find out more »
+ Export Events