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Quarterly Forum
This will be our last formal forum of 2019! Add this date to your diary and look out for further details once a host has been agreed and an agenda produced! It’s not too early to secure your place…..book today!
Find out more »Planning Analysis & Insight User Group
Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.
Find out more »Team Leader Summit
Team Leaders from throughout the region will enjoy a day totally dedicated to their needs – returning to the operation with insight and motivated to lead their teams. Superb speakers will deliver interactive sessions throughout the day, addressing real issues that Team Leaders face on a daily basis and prepare for the future requirements in the role. Book your Early Bird places now for £275+VAT (offer ends 31 August 2019).
Find out more »Planning and Time Management (TLD 5)
TLD 5 - Workshop 4 A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a Team Leader and Agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the…
Find out more »Developing a Team Culture (TLD 5)
TLD 5 - Workshop 5 Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement.…
Find out more »Training & Coaching User Group
Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach. Sharing best practice and identify topics for future sessions along the way.
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