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September 2020

Health + Wellbeing = Engagement : Wellbeing 2020 – The Reboot! Donna Phillips from Therapy Solutions

Wednesday 30 September @ 2:00 pm - 2:45 pm

Wellbeing 2020 – The Reboot! Donna Phillips MICHT MGPBT from Therapy Solutions In this ever-changing environment one thing is certain, whatever wellbeing plans your organization had pre- COVID-19, they’re probably now obsolete. What do these new ways of working mean on a practical, day-to-day level for employees and managers struggling to find their ‘new norms’? With over 20 years as a contact centre wellbeing advisor, Donna will be sharing her experiences and setting out a plan for companies needing to…

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October 2020

Health + Wellbeing = Engagement : The top five employee wellbeing trends that are shaping the future of every workforce in the post COVID-19 business landscape Ben Caton from Wellmi

Thursday 1 October @ 2:00 pm - 2:45 pm

The top five employee wellbeing trends that are shaping the future of every workforce in the post COVID-19 business landscape Ben Caton from Wellmi We examine the key trends and data from the leading cloud wellbeing resource and EAP, Wellmi, including the top five wellbeing resources proven to positively affect employee engagement, productivity and retention over the Covid-19 period, the wellbeing trends and resources that have proven least effective in keeping younger workers happy over the last twelve months, the…

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Planning & Time Management

Thursday 8 October
TBC

How can a Team Leader gain the best from their day which in turn gets the best from the team? This workshop will demonstrate what offering a ‘purpose’ to any role can bring and how this effects performance and engagement. By the end of the 1 day workshop the Team Leaders will appreciate that being selfaware can enhance their time management skills. Key outputs include: The 3 P’s. ‘Worthwhile’ theory for the role of a team leader and agent demonstrating…

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[VIRTUAL] Training & Coaching User Group

Tuesday 13 October @ 10:00 am - 10:45 am
|Recurring Event (See all)

One event on Tuesday 8 September, 2020 at 10:00am

One event on Tuesday 13 October, 2020 at 10:00am

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In…

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Managing Change

Wednesday 14 October @ 11:00 am - 12:00 pm

TEAM LEADER USER GROUP MANAGING CHANGE with Hayden Crockford Wednesday the 14th of October 2020 11am-12am

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The Contact Centre Team Leader of 2023

Wednesday 21 October
TBC

With the future of AI offering a self-serve facility to our customers within the Contact Centre arena, we are working towards building teams of ‘super agents’. With this in mind – we need leaders who offer strong, passionate, capable and knowledgeable traits. This 1 day session looks at what makes a good leader, what leadership styles are appropriate and when as well as how to inspire your team to deliver great performance. In addition, this interactive workshop will benefit from…

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November 2020

Developing a Team Culture

Wednesday 4 November
TBC

Aimed at a Team Leader with 6 months plus exposure to leading. This workshop will leave the Team Leaders exploring team dynamics to return to their teams to make a difference. Team Leaders will be challenged to consider how to effectively start engaging and motivating their teams which in turn will transform their teams to high performing teams. By the end of this interactive workshop, Team Leaders will be visioning for the future and take away a plan on how…

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Quarterly Forum 12th November 2020

Thursday 12 November @ 9:00 am - 1:00 pm

Hurry, Book your places.

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Back to Basics of Emotional Intelligence

Wednesday 18 November
TBC

What is Emotional Intelligence? Team Leaders are often faced with the challenges associated with different personalities and how you as a leader handle the daily situations is paramount to making better leaders. This 1 day workshop explores the basics of emotional intelligence and what it means to be emotionally intelligent. Listen to an industry expert as they explain how this can work within a successful team within a thriving brand. Key outputs include: An opportunity to learn emotional intelligence methodology…

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