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January 2019

Performance and Quality Challenge

18th January 2019

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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February 2019

Contact Centre Leaders Convention 2018

1st February 2019
Magenta Living, Partnership Building, Hamilton Street
Birkenhead, CH41 5AA United Kingdom
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Come and be inspired at the Contact Centre Leaders Convention - a unique opportunity for Contact Centre Leaders in the North West to collaborate on topical  deliverables in preparation for 2019. Full details Please click through here to see full details on the day's agenda and speakers. Book your place RSVP below to secure your place.

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Performance and Quality Challenge

8th February 2019

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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Quarterly Forum

21st February 2019

We are delighted and excited for the first forum of 2019!  Attending delegates will enjoy the opportunity of learning how Sky leads the way through communication channels which many businesses are only just discussing. They will share the challenges, learning curves and successes along with how such delivery has enhanced the customer journey & helped differentiate their service in a very competitive market. This year's forums are set to drive key initiatives, share best practice and provide the opportunity to…

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April 2019

Agent Fest 2019

3rd April 2019

The landscape is changing and the frontline is under pressure to have valued conversations. Call North West are hosting an exclusive day to celebrating the people at the heart of your customer journey.  Agent Fest 2019 offers your advisors the unique opportunity to enjoy an inspirational day of rewarding and motivating activities that will develop their resilience and enable them to have valued conversations with their customers. Full agenda and venue to follow…….watch this space! It’s not too early to…

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May 2019

HR Round Table

9th May 2019

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

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Quarterly Forum

16th May 2019

May is a critical month of year, providing you with enough time to make changes which will influence the results of 2019.  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced!   It’s not too early to secure your place…..book today!

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September 2019

Quarterly Forum

19th September 2019

This will be our last formal forum of 2019!  Add this date to your diary and look out for further details once a host has been agreed and an agenda produced! It’s not too early to secure your place…..book today!

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