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November 2019

Training and Coaching User Group

Wednesday 13 November @ 2:30 pm - 4:30 pm

Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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Developing a Team Culture (TLD 5)

Thursday 14 November

TLD 5 -  Workshop 5 Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement.…

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Webinar: Build a Game-changing Contact Centre

Wednesday 20 November @ 10:00 am - 10:40 am

To excel in today’s experience economy, your contact centre needs to be at the top of its game.  But contact centre agents can’t do it alone.  Are your systems up to the challenge? On Wednesday 20th November from 10am to 1040am, Rob Mukherjee of EveryCloud Communications and Tom Croft of 8x8 will show you how cloud-based technology can supercharge your agents and empower them to delight customers with a fast, high-quality experience every time. Click here to join the webinar…

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December 2019

Quarterly Forum

Thursday 12 December
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