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September 2019

Quarterly Forum

Thursday 19 September
Village Hotel Warrington, 110 Centre Park Square
Warrington, WA1 1QA United Kingdom
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This will be our last formal forum of 2019! We are proud to present September's Quarterly Forum in conjuction with 8x8 and Everycloud Communications This is your chance to discuss and raise questions regarding 'A People-Led Future Fuelled by Technology'  - what does this mean for our industry? To download the full agenda, click here. Location for the forum is 'The Inspiration Room 1’, Village Hotel Warrington, 110 Centre Park Square, Warrington, WA1 1QA

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Planning Analysis & Insight User Group

Tuesday 24 September @ 10:00 am - 1:00 pm

Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.

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October 2019

TL User Group

Wednesday 9 October @ 10:00 am - 12:30 pm
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Planning and Time Management (TLD 5)

Thursday 10 October

TLD 5 -  Workshop 4 A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a Team Leader and Agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the…

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November 2019

Developing a Team Culture (TLD 5)

Thursday 14 November

TLD 5 -  Workshop 5 Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement.…

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Training & Coaching User Group

Wednesday 27 November @ 1:30 pm - 4:00 pm

Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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December 2019

Quarterly Forum

Thursday 12 December
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