Events Calendar

Browse our events by category:

 
Find Events

Event Views Navigation

Upcoming Events

Events List Navigation

February 2020

Sales through Service

Tuesday 25 February

For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…

Find out more »

Using Your Voice for Your Success

Wednesday 26 February

Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…

Find out more »

The Customer Journey. Why it Matters

Thursday 27 February

...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…

Find out more »
March 2020

Managing a Successful Team in 2020

Wednesday 11 March
TBC

Offering 5 key features required to manage a team, this workshop helps the delegates to enhance the understanding for ‘the team’. This is all about knowing your people, knowing how you can make a successful team and use their strengths to gain maximum performance. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators…

Find out more »

Quarterly Forum Thursday 12th March 2020

Thursday 12 March @ 9:00 am - 1:00 pm
58 Mosley Street, Manchester M2 3HZ, 58 Mosley Street
Manchester, M2 3HZ United Kingdom
+ Google Map

Join us at Slater & Gordon's Manchester office for the first in the series of our 2020 Forums. Best Practice.  Open Table Discussions. Hurry, Book your places now!

Find out more »
April 2020

Being a Self-Aware Team Leader

Thursday 23 April
TBC

Being aware of your own actions whilst at work can sometimes be challenging. How can you be self-aware? This workshop considers how your own actions can alter the effectiveness of you as a leader. During the practical workshop, you would review methods to help understand how to learn more about yourself, your learning styles and those around you. Have you ever thought about what people see in you and what you do not see about yourself? The key outputs for…

Find out more »

Sales through Service

Tuesday 28 April

For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…

Find out more »

Using Your Voice for Your Success

Wednesday 29 April

Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…

Find out more »

The Customer Journey. Why it Matters

Thursday 30 April

...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…

Find out more »
May 2020

Quarterly Forum Thursday 7th May 2020

Thursday 7 May @ 9:00 am - 1:00 pm

Hurry, Book your places now

Find out more »
+ Export Events