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July 2020

Recruitment and Resourcing Virtual User Group

Wednesday 1 July @ 10:30 am - 11:30 am
|Recurring Event (See all)

An event every week that begins at 10:30am on Wednesday, repeating until Wednesday 1 July, 2020

SWCCF/CNW - Recruitment and Resourcing Virtual User Group in association with Red Recruitment. Last week Jane Thomas, MD CNW & SWCCF and Katy Forsyth, MD Red Recruitment hosted the first Recruitment and Resourcing Virtual User Group.  They are delighted with the breadth of brands and knowledge within this group, which makes for valuable discussion. It was great to hear about primary desirable outputs from this group which Katy and Jane are confident can be achieved.  As Katy mentioned, there are…

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(Webinar) What 100 UK contact centre leaders think that their centres will look like in 2021

Wednesday 8 July @ 12:00 pm - 12:45 pm

  The South West Contact Centre Forum, Call North West and ContactBabel - in partnership with Talkdesk - are delighted to announce the results of a major market survey into the future of the UK contact centre industry.   At this webinar, you will discover:  What lessons contact centres have learnt from their lockdown experiences What percentage of staff are likely to work from home in 2021 Which of the following: Employee Engagement/Motivation, Productivity, Adherence, Training, Health & Well-Being, and Team Communications are expected to be bigger issues…

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Influencing & Communicating

Thursday 9 July
TBC

This workshop will develop the vital skills needed to influence your team members, fellow managers and the senior management teams through use of solid and appropriate communication. It can be challenging to consistently be influencing all of the personalities of differing team members. What will you as a leader consider you could start, stop and continue doing to make you a more focussed leader? You will be asked to make a pledge about your next steps to influencing for good…

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August 2020

[VIRTUAL] Training & Coaching User Group

Tuesday 4 August @ 10:00 am - 10:45 am
|Recurring Event (See all)

One event on Tuesday 8 September, 2020 at 10:00am

One event on Tuesday 13 October, 2020 at 10:00am

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In…

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Friday Update

Friday 7 August @ 11:00 am - 11:30 am
|Recurring Event (See all)

An event every week that begins at 11:00am on Friday, repeating indefinitely

SWCCF & CNW is inviting you to a scheduled Zoom meeting. Topic: FRIDAY UPDATE Join Zoom Meeting https://us04web.zoom.us/j/4418059725?pwd=YVRPT1dWSFZwanN3ak55anBtSXFXZz09 Meeting ID: 441 805 9725 Passcode: 2vihZZ

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September 2020

[VIRTUAL] Training & Coaching User Group

Tuesday 8 September @ 10:00 am - 10:45 am
|Recurring Event (See all)

One event on Tuesday 8 September, 2020 at 10:00am

One event on Tuesday 13 October, 2020 at 10:00am

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In…

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Quarterly Forum Thursday 10th September 2020

Thursday 10 September @ 9:00 am - 1:00 pm

Hurry, Book your places now.

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Team Success – Motivation, Praise & Recognition

Thursday 17 September
TBC

How do you motivate yourself? If you know your self-motivators, you will start your journey to understand your teams. Knowing your teams strengths will enhance the ability to be able to motivate through this knowledge, understanding and appreciation of every individual. This workshop will offer an opportunity to learn from best practice, tried and tested ideas, learn from the industry expert, as well as get Team Leaders leaving with a plan of action to motivate team members to deliver excellent…

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Health+Wellbeing=Engagement : How to harness ‘lived experience’ to drive mental health engagement with Nick Elston

Wednesday 23 September @ 2:00 pm - 2:45 pm

How to harness ‘lived experience’ to drive mental health engagement Nick Elston Nick Elston is an inspirational speaker on the lived experience of mental health. Nick will share his own experiences of mental illness and mental health, but most importantly how he helps people and organisations harness the power of ‘lived experience’ to boost engagement in Mental Health & Wellbeing initiatives, to take them from vulnerable to bulletproof! Wednesday 23rd September. 2pm – 2:45pm REGISTER TODAY by submitting your RSVP…

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HEALTH + WELLBEING = ENGAGEMENT : 5 tips to boost your resilience Lianne Weaver

Thursday 24 September @ 2:00 pm - 2:45 pm

5 tips to boost your resilience Lianne Weaver A workshop introducing learners to what resilience is and specifically how their resilience may have been impacted by the pandemic. The workshop looks at 5 practical ways in which resilience can be boosted. By the end of the course, delegates will understand what resilience is, have an understanding of how fear activates the limbic region of the brain, know how they can apply self compassion, know the importance of taking appropriate breaks,…

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