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November 2018

Team Leader Training: Module 3

28th November 2018 @ 10:00 am - 4:00 pm

BACK DUE TO POPULAR DEMAND! This programme is specifically designed to help Team Leaders focus on how they can be both effective and productive in their role, leading their team to be the best they can be! MODULE 3: THE TEAM LEADER AND TEAM PERFORMANCE Here we explore KPI’s and the team leader’s role in influencing performance in each of those areas. This focuses on the practicalities of monitoring performance, getting to the heart of any issues, and developing robust…

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User Group: Team Leader

29th November 2018
Free

The Team Leader Group which was due to take place on 29th November 2018 has been combined with our fantastic event Contact Centre Leaders Convention (CCLC) which will take place on 13th December 2018 at The Lowry, Salford Quays.  We are inviting you as Team Leaders to be part of this major event I am delighted to let you know we currently have a BUY ONE GET ONE FREE £149 + VAT (so £74.50 + VAT per person). This is…

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Quarterly Forum

29th November 2018 @ 12:00 pm - 4:30 pm

We are absolutely thrilled to announce that our last Quarterly Forum of 2018 will be hosted by the award winning Contact Centre of the Year AGEAS!   Book your place today and prepare yourself and you team for the arrival of 2019!   Ageas will be sharing their winning entry of Contact Centre of the Year and the Business Transformation to High Performing Teams.   CNW_ForumNovember18_Agenda_A4_v2   Address for the forum is Prospect House, Gordon Banks Drive, Trentham Lakes North,…

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December 2018

Performance and Quality Challenge

5th December 2018

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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User Group: Vulnerable Customer

6th December 2018
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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Team Leader Training: Module 4

6th December 2018 @ 10:00 am - 4:00 pm

BACK DUE TO POPULAR DEMAND! This programme is specifically designed to help Team Leaders focus on how they can be both effective and productive in their role, leading their team to be the best they can be! MODULE 4:  The Team Leader and 121’s ✓ Having quality one to one conversations with your team ✓ The locus of responsibility in 121’s ( your natural style and how that might impact the effectiveness of 121’s) Feedback ✓ Giving constructive feedback ✓…

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January 2019

Developing a Team Culture

January 17 @ 8:00 am - 5:00 pm

Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement. Motivation & Praise. Register today…

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Performance and Quality Challenge

January 18

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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February 2019

Contact Centre Leaders Convention 2018

February 1
Magenta Living, Partnership Building, Hamilton Street
Birkenhead, CH41 5AA United Kingdom
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Come and be inspired at the Contact Centre Leaders Convention - a unique opportunity for Contact Centre Leaders in the North West to collaborate on topical  deliverables in preparation for 2019. Full details Please click through here to see full details on the day's agenda and speakers. Book your place RSVP below to secure your place.

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Performance and Quality Challenge

February 8

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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