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October 2020

[VIRTUAL] Training & Coaching User Group

Tuesday 13 October @ 10:00 am - 10:45 am
|Recurring Event (See all)

One event on Tuesday 8 September, 2020 at 10:00am

One event on Tuesday 13 October, 2020 at 10:00am

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In…

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Managing Change

Wednesday 14 October @ 11:00 am - 12:00 pm

TEAM LEADER USER GROUP MANAGING CHANGE with Hayden Crockford Wednesday the 14th of October 2020 11am-12am

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The Contact Centre Team Leader of 2023

Wednesday 21 October
TBC

With the future of AI offering a self-serve facility to our customers within the Contact Centre arena, we are working towards building teams of ‘super agents’. With this in mind – we need leaders who offer strong, passionate, capable and knowledgeable traits. This 1 day session looks at what makes a good leader, what leadership styles are appropriate and when as well as how to inspire your team to deliver great performance. In addition, this interactive workshop will benefit from…

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November 2020

Developing a Team Culture

Wednesday 4 November
TBC

Aimed at a Team Leader with 6 months plus exposure to leading. This workshop will leave the Team Leaders exploring team dynamics to return to their teams to make a difference. Team Leaders will be challenged to consider how to effectively start engaging and motivating their teams which in turn will transform their teams to high performing teams. By the end of this interactive workshop, Team Leaders will be visioning for the future and take away a plan on how…

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People Development in a Virtual World

Thursday 12 November @ 12:00 pm - 1:00 pm

Adapting to the new world of contact centre homeworking during lockdown has been far from easy. From learning how to connect remote workers securely to managing productivity & quality, delivering effective communications and ensuring positive health and well being, the transition to homeworking has created a host of complex challenges for the contact centre industry. And those challenges are unlikely to go away anytime soon. With 2021 fast approaching, we appear no closer to a full return to the office.…

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Team Leader User Group

Thursday 12 November @ 1:00 pm - 3:00 pm

All Team Leaders welcome – current topic – ‘Managing Remote Teams’

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Trainers & Coaches User Group

Tuesday 17 November @ 10:00 am - 11:00 am

‘Virtual Learning’ the best way to engage teams

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Back to Basics of Emotional Intelligence

Wednesday 18 November
TBC

What is Emotional Intelligence? Team Leaders are often faced with the challenges associated with different personalities and how you as a leader handle the daily situations is paramount to making better leaders. This 1 day workshop explores the basics of emotional intelligence and what it means to be emotionally intelligent. Listen to an industry expert as they explain how this can work within a successful team within a thriving brand. Key outputs include: An opportunity to learn emotional intelligence methodology…

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Recruitment & HR User Group

Wednesday 18 November @ 11:00 am - 12:00 pm

‘Current candidate trends, behaviours and skills for future’

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Planning & IT User Group

Thursday 19 November @ 10:00 am - 11:30 am

Planning – WFM and analytics for  future trends and service

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