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November 2018

Quarterly Forum

November 29 @ 12:30 pm - 4:00 pm

Add this date to your diary – details coming soon!

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User Group: Team Leader

November 30

HOW TO BOOK To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.

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December 2018

User Group: Vulnerable Customer

December 6

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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Team Leader Training: Module 4

December 6 @ 10:00 am - 4:00 pm

BACK DUE TO POPULAR DEMAND! This programme is specifically designed to help Team Leaders focus on how they can be both effective and productive in their role, leading their team to be the best they can be! MODULE 4:  The Team Leader and 121’s ✓ Having quality one to one conversations with your team ✓ The locus of responsibility in 121’s ( your natural style and how that might impact the effectiveness of 121’s) Feedback ✓ Giving constructive feedback ✓…

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Performance and Quality Challenge

December 11

P&Q Challenge 2018: The P&Q Challenge is a highly regarded transformation programme that has involved hundreds of UK contact centres over the last six years. It is focussed on helping you deliver a more effective approach to quality management that fits the needs of today's customers and contact centre teams. The four month programme is being led by Martin Hill-Wilson who created the planning framework and collaborative approach between participating organisations. He brings a lifetime of experience in contact centres,…

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Contact Centre Leaders Convention 2018

December 13

2018 details and booking coming soon! Come and be inspired at the Contact Centre Leaders Convention - a unique opportunity for Contact Centre leaders in the North West to collaborate on topical operation deliverables in preparation for 2019. Who should attend? Contact Centre Managers Team Leaders HR Managers Support Service Managers IT and Planning Managers All who have responsibility for delivering service through an operation or team

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