User Groups Calendar
Browse our events by category:
Upcoming Events › User Groups
Events List Navigation
Planning Analysis & Insight User Group
Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.
Find out more »Training & Coaching User Group
Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach. Sharing best practice and identify topics for future sessions along the way.
Find out more »