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March 2019

Team Leader Group

Wednesday 13 March, 2019 @ 2:00 pm - 4:30 pm

We are excited to announce the first date of our Team Leader Group, with our new host Emily Shaw! Hi, I'm Emily Shaw.  I am delighted to be chairing the Team Leader User Group for CNW.  The Team Leader role is a diverse and challenging role within the Contact Centre industry.  I have worked in Contact Centres for over 20 years.  I was a Team Leader myself before spending the last 15 years providing in-house L&D support. I am fortunate…

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May 2019

Training & Coaching User Group

Wednesday 8 May, 2019 @ 1:30 pm - 3:30 pm

Welcome to the first session of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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July 2019

TL User Group

Tuesday 2 July, 2019 @ 2:00 pm - 4:00 pm
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September 2019

Planning Analysis & Insight User Group

Tuesday 24 September, 2019 @ 10:00 am - 1:00 pm

Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.

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October 2019

TL User Group

Wednesday 9 October, 2019 @ 10:00 am - 12:30 pm
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November 2019

Training and Coaching User Group

Wednesday 13 November, 2019 @ 2:30 pm - 4:30 pm

Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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April 2020

Training & Coaching User Group

Tuesday 21 April @ 10:00 am - 10:30 am

TOPIC: Discuss whats happening with the L&D/Coaching world during Lockdown 2020; Share best practice, hints and tips; Agree next meeting. An opportunity to discuss training issues with like minded people. Previous sessions have examined the role of the coach within the centre and how centres have embedded coaching into their learning culture through a colleague approach and Training for the 'Now' and the 'Future'.

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Team Leader User Group

Wednesday 22 April @ 2:00 pm - 4:00 pm

CNW Team Leader User Group

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May 2020

TRAINING & COACHING Virtual User Group

Tuesday 12 May @ 10:00 am - 10:30 am

Calling all TRAINING & COACHING PROFESSIONALS…don’t forget to sign up your Trainers, L&D Managers and coaches to the weekly calls. If you or one of your L&D/Coaching Professionals would like to attend – please request your place by emailing emily@ewstc.co.uk.  This User Group is a popular event for SWCCF and Call North West members and is helping those attending to join together and share practical tips, ideas and share best practice. Date:  EVERY Tuesday Time: 10.00am - 10.30am Topic:   Discuss what’s…

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Recruitment and Resourcing Virtual User Group

Wednesday 13 May @ 2:00 pm - 3:00 pm
|Recurring Event (See all)

An event every week that begins at 2:00pm on Wednesday, repeating until Wednesday 3 June, 2020

SWCCF/CNW - Recruitment and Resourcing Virtual User Group in association with Red Recruitment. Last week Jane Thomas, MD CNW & SWCCF and Katy Forsyth, MD Red Recruitment hosted the first Recruitment and Resourcing Virtual User Group.  They are delighted with the breadth of brands and knowledge within this group, which makes for valuable discussion. It was great to hear about primary desirable outputs from this group which Katy and Jane are confident can be achieved.  As Katy mentioned, there are…

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