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January 2020

Contact Centre Leaders Convention 2020

Thursday 30 January @ 9:00 am - 4:30 pm
Village Hotel Warrington, 110 Centre Park Square
Warrington, WA1 1QA United Kingdom
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Be inspired with a unique opportunity for contact centre leaders in the North West to collaborate and get set for 2020. A full programme will deliver industry insight and best practice at the North West’s leaders event of the year. Get set to be the best you and your business can be in 2020. 1-2 places 3-4 places 5 or more places £135+VAT p/p £120+VAT p/p £100+VAT p/p To attend any of the sessions listed above, please send us an…

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February 2020

Sales through Service

Tuesday 25 February

For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…

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Using Your Voice for Your Success

Wednesday 26 February

Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…

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The Customer Journey. Why it Matters

Thursday 27 February

...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…

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April 2020

Sales through Service

Tuesday 28 April

For AgentsBuilding sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please…

Find out more »

Using Your Voice for Your Success

Wednesday 29 April

Using your voice effectively for the best results For Agents Even with today's multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer. Learn about pitch, pace, tone and how that can affect the customer's response. Learn how…

Find out more »

The Customer Journey. Why it Matters

Thursday 30 April

...and your impact in delivering it For AgentsSurveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works…

Find out more »
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