[Interactive webinar] Future Customer Experience – for Customers & Employees

online - Virtual

  Customers and employees both want a great experience and are ready to quit you if you're not delivering. Welcome to 2022, the year that will test your CX technology to meet demands and avoid a 'great exodus’. The current shortage in customer service resources has increased agent workloads, decreased ... Read More

Future Customer Experience – for Customers & Employees

online - Virtual

Customers and employees both want a great experience and are ready to quit you if you're not delivering. Welcome to 2022, the year that will test your CX technology to meet demands and avoid a 'great exodus’. The current shortage in customer service resources has increased agent workloads, decreased employee ... Read More

Training & Coaching User Groups

online - Virtual

Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach.  The business world continues to recognise the value of ... Read More

Team Leader User Group

online - Virtual

Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach.  The business world continues to recognise the value of ... Read More

Friday Update

online - Virtual

https://callnorthwest.org.uk/friday-update/

Friday Update

online - Virtual

https://callnorthwest.org.uk/friday-update/

Agents User Group – Turning your Complaint customers Into Ambassadors

online - Virtual

“Turning your Complaint customers Into Ambassadors” with Fab Solutions  Agenda How to defuse complaints Pain and gain conversations Making an Actionable difference Emotionally intelligent complaint handling - seek first to understand! REGISTER DIRECT FOR ZOOM LINK https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz