South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
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Upcoming events

Explore a diverse array of events tailored for contact center professionals.

20 Mar

Training & Coaching User Group - Delivering learning with a positive, empathetic and kind approach.

Wednesday, 20 March 2024    
9:00 am - 10:00 am
£0.00
Topic: Delivering learning with a positive, empathetic and kind approach.
26 Mar

Transformation & Innovation SIG

After an incredibly successful event series last year, we're excited to let you know that the T&I Group meetings are back! Don't miss the upcoming [...]
Team Leader User Group: Thriving in the Face of Modern Leadership Challenges

Team Leader User Group: Thriving in the Face of Modern Leadership Challenges

Wednesday, 27 March 2024    
10:00 am - 11:00 am
£0.00
Join group Chair, Amanda Burnett for this months Topic "Thriving in the Face of Modern Leadership Challenges"
Health & Wellness Special Interest Group

Health & Wellness Special Interest Group

Wednesday, 10 April 2024    
10:30 am - 11:30 am
£0.00
Forums on Tour at Foundever

Forums on Tour at Foundever

Thursday, 11 April 2024    
9:00 am - 12:45 pm
£0.00
Embark on an enlightening journey with us at Forums on Tour, hosted at Foundever with their client Virgin Media. This event promises an enriching experience [...]
16 Apr

Training & Coaching User Group

Tuesday, 16 April 2024    
9:00 am - 10:00 am
£0.00
Forum on Tour at Healix, Bristol

Forum on Tour at Healix, Bristol

Thursday, 18 April 2024    
9:30 am - 12:30 pm
£0.00
Save the date for this must attend event!
24 Apr

Team Leader User Group: Adaptive Leadership

Wednesday, 24 April 2024    
10:00 am - 11:00 am
£0.00
What is adaptive leadership and what are the benefits of using this type of leadership to navigate volatile, uncertain, complex, and ambiguous decisions.
16 May

Training & Coaching User Group

Thursday, 16 May 2024    
9:00 am - 10:00 am
£0.00
22 May

HR and Recruitment User Group

Wednesday, 22 May 2024    
2:00 pm - 3:00 pm
£0.00