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Are you Future-Ready? Making the Business Case for Contact Centre Transformation

Malmaison Manchester 1-3 Piccadilly, Manchester

Contact centres today face several distinct challenges. Among them – changing consumer behaviour, distributed business structures, and a prevailing need to improve revenues and seize productivity gains. The landscape has come a long way in a very short space of time, and this transformation is only picking up speed. It’s ... Read More

Free

Question Time – CX: Proving it works

online - Virtual

We are (mostly) convinced that enhancing customer experience will result in better engagement, customer loyalty, profitability and results.  Ask the panel to prove it? Speakers Steve Sullivan Channel Doctors 20 years on, Steve is still hoping to prove what he thinks he knows; that better customer experience does drive loyalty ... Read More

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