Quarterly Forum

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Attending delegates will enjoy the opportunity of learning how Sky leads the way through communication channels which many businesses are only just discussing. They will share the challenges, learning curves and successes along with how such delivery has enhanced the customer journey & helped differentiate their service in a very … Read More

Salary and Benefits Workshop (Morning)

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Join us for the FIRST of a series of Salary and Benefits Workshops.  Where we will be sharing information and intel on the latest salary levels and benefits provided by contact centre employees in the North West. In this session we will be discussing salary and benefits levels for the … Read More

Salary and Benefits Workshop (Afternoon)

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Join us for the FIRST of a series of Salary and Benefits Workshops.  Where we will be sharing information and intel on the latest salary levels and benefits provided by contact centre employees in the North West. In this session we will be discussing salary and benefits levels for the … Read More

User Group: Vulnerable Customer

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CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive … Read More

Team Leader Training: Module 1

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Each module, focuses on the critical areas in which Team Leaders need to be effective, and is full of practical ideas and insights to help participants develop themselves and their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately … Read More

Accelerating Your Digital Customer Service Strategy

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If you need to find a way to track customer digital adoption to align my service investments, or need to set the right balance between automation and the human touch to retain loyalty, then This masterclass provides the examples, frameworks and thinking time to accelerate you on that journey. Customer … Read More

Train the Trainer

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Intelligent Dialogue training is highly practical. Train the trainer training models good training practices, and helps participants develop their own training style. This training is more appropriate for those trainers who want to develop skills and behaviours rather than those who wish to transfer knowledge. Great for new trainers, or those … Read More

Quarterly Forum with a Twist!

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Call North West is delighted to announce the Coop Retail Group will be hosting our EVENING quarterly forum within their outstanding atrium restaurant. Coop will be sharing with us their award-winning business improvement programme and how they won medium sized contact centre of the year. Be sure to book your … Read More

User Group: Team Leader

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We’re off to Blackpool We’re very excited to say that Slater Gordon has kindly offered to host this Team Leader Group, and they have some great plans for our meeting. The focus will be on the Customer Journey, and details are as follows: 09:00 arrival with pastries and coffee 09:30 … Read More

Are you Future-Ready? Making the Business Case for Contact Centre Transformation

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Contact centres today face several distinct challenges. Among them – changing consumer behaviour, distributed business structures, and a prevailing need to improve revenues and seize productivity gains. The landscape has come a long way in a very short space of time, and this transformation is only picking up speed. It’s … Read More