Team Leader and Training & Coaching User Group: Session 1

online - Virtual

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More

Team Leader and Training & Coaching User Group: Session 2

online - Virtual

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More

HR & RECRUITMENT USER GROUP – Preparing your recruitment and people strategies for winter

online - Virtual

Preparing your recruitment and people strategies for winter What we’re expecting from the contact centre labour market when we consider the current economic and industry trends. An overview of the recent labour force and economic numbers and their expected impact on contact centre recruitment and retention Preparing recruitment and training strategies ... Read More

Transformation & Innovation (T&I) Group

online - Virtual

SWCCF & ROUTE 101 PRESENT: Transformation & Innovation (T&I) Group Wednesday 13th September, 11am - 1pm   Secure your spot for this virtual session entitled: "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre". Attend this online meeting and discover how to leverage customer ... Read More

Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’

online - Virtual

‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams.   Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607

Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’

online - Virtual

‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams.   Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607

Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’

online - Virtual

‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams.   Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607

Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’

online - Virtual

‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams.   Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607