Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
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People Development – The Award Winning Journey, Career Planning & Progression
online - VirtualPeople Development – The Award Winning Journey, Career Planning & Progression Join us as we learn the story of how Nisbets became the winners of the People Development award at the 2022 SWCCF Awards. Matt Berry will be sharing his success and leading a group session to discuss and share ... Read More
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Friday Update
online - Virtualhttps://callnorthwest.org.uk/friday-update/
Senior Managers User Group
online - VirtualFeb 2023: Metrics that Matter and Motivate In a world where so much is measurable, which KPIs are useful in maintaining the focus on Customer Experience (and which are not)? In this session we will explore with the group the different metrics used by different organisations, how well they work ... Read More
Transformation & Innovation (T&I) Group
online - VirtualSWCCF & ROUTE 101 PRESENT: Transformation & Innovation (T&I) Group Wednesday 13th September, 11am - 1pm Secure your spot for this virtual session entitled: "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre". Attend this online meeting and discover how to leverage customer ... Read More