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July 2019

HR Round Table

Wednesday 17 July, 2019 @ 4:43 pm

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

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August 2019

5 Steps for Managing a Successful Team (TLD 5)

Thursday 8 August, 2019

TLD 5 -  Workshop 3 Offering 5 key features for managing a team, this workshop works with the delegates to enhance the understanding for ‘the team’. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators to include motivation methodology and understanding engagement status. Praise and recognition through understanding the needs of a team.…

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September 2019

Quarterly Forum

Thursday 19 September, 2019
Village Hotel Warrington, 110 Centre Park Square
Warrington, WA1 1QA United Kingdom
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This will be our last formal forum of 2019! We are proud to present September's Quarterly Forum in conjuction with 8x8 and Everycloud Communications This is your chance to discuss and raise questions regarding 'A People-Led Future Fuelled by Technology'  - what does this mean for our industry? To download the full agenda, click here. Location for the forum is 'The Inspiration Room 1’, Village Hotel Warrington, 110 Centre Park Square, Warrington, WA1 1QA

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Planning Analysis & Insight User Group

Tuesday 24 September, 2019 @ 10:00 am - 1:00 pm

Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.

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October 2019

TL User Group

Wednesday 9 October, 2019 @ 10:00 am - 12:30 pm
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Planning and Time Management (TLD 5)

Thursday 10 October, 2019

TLD 5 -  Workshop 4 A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a Team Leader and Agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the…

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Sales Through Service

Thursday 31 October, 2019 @ 9:00 am - 4:00 pm

FOR AGENTS Building sales through service is beneficial to the customer, the business and the advisor. Taking a 'back to basics' approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in your job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach.

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November 2019

Training and Coaching User Group

Wednesday 13 November, 2019 @ 2:30 pm - 4:30 pm

Welcome to the first series of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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Developing a Team Culture (TLD 5)

Thursday 14 November, 2019

TLD 5 -  Workshop 5 Aimed at a Team Leader with 6 months plus exposure to leading. This 1 day interactive workshop will discuss opportunities within your team to develop a team culture which can make a difference. Explore current team dynamics through the workshop activities to transform your teams into a high performing team through visioning and developing the right culture. To include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement.…

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Webinar: Build a Game-changing Contact Centre

Wednesday 20 November, 2019 @ 10:00 am - 10:40 am

To excel in today’s experience economy, your contact centre needs to be at the top of its game.  But contact centre agents can’t do it alone.  Are your systems up to the challenge? On Wednesday 20th November from 10am to 1040am, Rob Mukherjee of EveryCloud Communications and Tom Croft of 8x8 will show you how cloud-based technology can supercharge your agents and empower them to delight customers with a fast, high-quality experience every time. Click here to join the webinar…

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