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July 2019

TL User Group

Tuesday 2 July @ 2:00 pm - 4:00 pm
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Influencing and Communicating (TLD 5)

Wednesday 3 July

TLD 5 -  Workshop 2 Consider the possibilities of influencing your team members with this workshop to explore the outputs of influencing through communication. Aimed at Team Leaders new to leading teams, this 1 day session will develop a plan of action for any leader. To include: Explore the concept of Drains V’s Radiators. Understanding why a Team Leader will need to influence a team. The theory of ‘Push-Pull’. Knowing the audience and understanding the communication cycle. Categorising verbal &…

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Quarterly Forum

Thursday 11 July

July’s Quarterly Forum is being hosted at the amazing Barclays Eagle Lab in Manchester where we will be Launching the North West Salary and Benefits Guide 2019 in conjunction with CMR. Through insight and workshops we will be discussing the trends throughout the North West including ‘6 Recruitment Strategies for  successfully recruiting  future talent’ A  unique forum and opportunity for great insight. Hurry book places now. It’s not too early to secure your place…..book today! Click here for the agenda.

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HR Round Table

Wednesday 17 July @ 4:43 pm

Calling all HR Directors and Managers, HR Business Partners, People Engagement, Business Improvement and Operations Managers. Gain real business benefits – this is the event for you! Call North West present the HR Round Table. Book your place now to be a part of engaging sessions and interactive workshops which will cover key HR topics for 2019.  Full agenda and venue details to follow. It’s not too early to secure your place, if you want to be part of this influential…

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August 2019

5 Steps for Managing a Successful Team (TLD 5)

Thursday 8 August

TLD 5 -  Workshop 3 Offering 5 key features for managing a team, this workshop works with the delegates to enhance the understanding for ‘the team’. Suitable for Team Leaders new to role, this 1 day interactive session will include: The performance gap, a performing and an underperforming agent. Managing ‘Skill’ and ‘Will’ related issues. Coaching a team to success. Team motivators to include motivation methodology and understanding engagement status. Praise and recognition through understanding the needs of a team.…

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September 2019

Quarterly Forum

Thursday 19 September
Village Hotel Warrington, 110 Centre Park Square
Warrington, WA1 1QA United Kingdom
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This will be our last formal forum of 2019! We are proud to present September's Quarterly Forum in conjuction with 8x8 and Everycloud Communications This is your chance to discuss and raise questions regarding 'A People-Led Future Fuelled by Technology'  - what does this mean for our industry? To download the full agenda, click here. Location for the forum is 'The Inspiration Room 1’, Village Hotel Warrington, 110 Centre Park Square, Warrington, WA1 1QA

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Planning Analysis & Insight User Group

Tuesday 24 September @ 10:00 am - 1:00 pm

Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.

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October 2019

TL User Group

Wednesday 9 October @ 10:00 am - 12:30 pm
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Planning and Time Management (TLD 5)

Thursday 10 October

TLD 5 -  Workshop 4 A Team Leader needs to be organised throughout their day to ensure they get the best from their day and their team. This 1 day workshop offers the opportunity to consider how to develop planning and time management skills. Suitable for Team Leaders new to the role, this session will include: The 3 P’s. ‘Worthwhile’ theory for the role of a Team Leader and Agent demonstrating the ‘Golden Circle’. Self-aware time management. Action planning the…

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Sales Through Service

Thursday 31 October @ 9:00 am - 4:00 pm

FOR AGENTS Building sales through service is beneficial to the customer, the business and the advisor. Taking a 'back to basics' approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in your job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach.

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