Senior Managers User Group (SMUG) Third-party Review Sites

online - Virtual

Senior Managers User Group (SMUG) Third-party Review Sites   Review Sites – those wonderful places that expose your laundry in public whether you like it or not! Love them or loathe them, your control over them is very limited, but it’s risky to leave them fester without your engagement. As ... Read More

Agent User Group –

https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

    Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

Forums on Tour: Verastar

Verastar No. 1, Dovecote House, Old Hall Rd,, Sale

Agenda to be finalised.

Team Leader and Training & Coaching User Group: Session 1

online - Virtual

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More

Agent User Group –

https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

    Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

Team Leader and Training & Coaching User Group: Session 2

online - Virtual

Research has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More

Forums on Tour: Verastar

Verastar No. 1, Dovecote House, Old Hall Rd,, Sale

Since 1998, we’ve been providing small businesses with the essential services they need. We offer a wider range of services, a higher quality of customer care and a lower price than the industry incumbents, and we do it by challenging the way things are done and upholding our core values: ... Read More

Agent User Group –

https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

    Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09

HR & RECRUITMENT USER GROUP – Preparing your recruitment and people strategies for winter

online - Virtual

Preparing your recruitment and people strategies for winter What we’re expecting from the contact centre labour market when we consider the current economic and industry trends. An overview of the recent labour force and economic numbers and their expected impact on contact centre recruitment and retention Preparing recruitment and training strategies ... Read More