Agent User Group –
https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09
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Health & Wellbeing Special Interest Group: 4 The role of breaks in health and wellbeing
online - VirtualThe session is suitable for everyone, from planning and operations staff, to team leaders and advisors. Please encourage your teams to join us. The role of breaks in health and wellbeing We will discuss: · The break schedule in your centre and challenges around these (from planning, to adherence, ... Read More
£99
Forums on Tour: Verastar
Verastar No. 1, Dovecote House, Old Hall Rd,, SaleAgenda to be finalised.
Team Leader and Training & Coaching User Group: Session 1
online - VirtualResearch has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More
Agent User Group –
https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09
Team Leader and Training & Coaching User Group: Session 2
online - VirtualResearch has shown that if you are able to engage a new starter in a contact centre for 8 weeks, then you are more likely to retain the agent. The first relationships that a new agent forms is with the L&D Professional and the Team Leader. These sessions will allow ... Read More
Forums on Tour: Verastar
Verastar No. 1, Dovecote House, Old Hall Rd,, SaleSince 1998, we’ve been providing small businesses with the essential services they need. We offer a wider range of services, a higher quality of customer care and a lower price than the industry incumbents, and we do it by challenging the way things are done and upholding our core values: ... Read More
Agent User Group –
https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09Join us on Zoom >>> https://us02web.zoom.us/j/87450709307?pwd=YkxoYkJkbi81OUJaVzVPVlFpbndsdz09
HR & RECRUITMENT USER GROUP – Preparing your recruitment and people strategies for winter
online - VirtualPreparing your recruitment and people strategies for winter What we’re expecting from the contact centre labour market when we consider the current economic and industry trends. An overview of the recent labour force and economic numbers and their expected impact on contact centre recruitment and retention Preparing recruitment and training strategies ... Read More
Transformation & Innovation (T&I) Group
online - VirtualSWCCF & ROUTE 101 PRESENT: Transformation & Innovation (T&I) Group Wednesday 13th September, 11am - 1pm Secure your spot for this virtual session entitled: "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre". Attend this online meeting and discover how to leverage customer ... Read More