If your organisation is joining to develop contact centre staff then you will pay the contact centre fee, however if your organisation is joining as an associate member then you will be asked to pay the associate member fee.
Yes, organisations are allocated a number of spaces at Forum events. (depending on their size and subject to availability.) You can then decide who you wish to attend depending on the event topic. Should you require additional places, CallNorthWest can offer these at a reduced rate for Annual Subscribers.