5 steps to AI success: leading contact centers to a Netflix-like customer experience

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3rd September 2021
We’re in an era of effortless customer experience (CX), driven by brands like Netflix and Amazon, who have pushed CX to new heights. Consumers worldwide have grown accustomed to personalized and frictionless journeys, yet many are unaware that it is Artificial Intelligence (AI) raising the bar for this gold-standard customer
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Scottish firm continues expansion with new Cape Town operation

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2nd September 2021
Ascensos has announced its expansion into South Africa with the opening of a new operation in Cape Town.  The leading customer service outsourcing firm, which is headquartered in Motherwell, employs over 3,000 colleagues and has expanded internationally since its 2013 launch, with its network of offices now spanning the Isle
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Business boost for Stranraer as new hub opening creates 100 jobs

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18th August 2021
A leading customer service provider has announced the opening of a new Stranraer base as part of a £1m investment which will see 100 jobs created in the local area over the next three months.   Ascensos, which is headquartered in Motherwell and currently employs 3,000 colleagues across its network of
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Sensée Creates 500 New Work-from-Home Contact Centre Roles

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30th June 2021
Sensée, the work-from-home specialist, is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff. The vacancies are for Customer Contact Advisors, Team Managers and back office staff to work for new and existing clients. Start dates are immediate. Applications from people of all backgrounds, levels
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How to build a true customer first approach and prove it – MaxContact ebook

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28th June 2021
Almost every organisation says they put customers first, but not all of them match words with action. Recent research found that 75% of customers will spend more to buy from a company that offers good customer experience (CX). In other words, customers know what good CX is and are prepared
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Palatine invests in leading Call North West member FourNet

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10th June 2021
LEADING mid-market investor Palatine Private Equity has acquired a majority stake in Call North West member, FourNet, the award-winning digital transformation and customer experience specialists with clients including 10 Downing Street, the Cabinet Office, HM Treasury and the Bank of England. Headquartered in Manchester, and with offices in London and Burton-on-Trent, FourNet has
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FourNet speeds into the Top 40 technology firms in the UK

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7th June 2021
FourNet was today (Friday) named as one of the top 50 tech and telecoms companies to work for in the UK, and one of the top 100 companies in the North West of England.   Of the thousands of technology and telecoms companies across the UK, the privately-owned firm, which has offices
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Vulnerable Customers: launch of a 2-part programme

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1st June 2021
We are delighted to launch, in conjunction with TRUST, a 2 part programme which is designed specially to give contact centres the tools they need to best serve their vulnerable customer base. Call North West and SWCCF are collaborating with TRUST, a professional and exceptionally talented training provider whose experience
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DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

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27th April 2021
Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience.
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Call North West member FourNet given ‘outstanding’ star-rated status by staff – tech firm becomes one of the best companies to work for in Britain

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20th April 2021
FourNet has become one of the Best Companies in Britain to work for.  And that’s official.  The technology firm, which has offices in Manchester, Burton, and London, has been given an ‘Outstanding’ 2 Star rating in the UK’s Best Companies 2021 survey.  Richard Pennington, FourNet CEO said: “This is a terrific achievement for us. Receiving two stars in the Best Companies survey shows that we are
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