Life insurance broker Reassured win 3 awards at Call North West Northern Contact Centre Awards 2020

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12th November 2020
Reassured is now the largest life insurance broker in the UK.  Since forming in 2009 with just 4 members of staff we have sold more than 814,000 policies, have secured over 42,000 Excellent Trustpilot reviews and today employ over 650 people across the UK, including a thriving sales office in Sale,
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Health + Wellbeing = Engagement: Series of 4 Workshops

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14th September 2020
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89% of UK Contact Centre leaders say that the Covid-19 crisis has changed the UK Contact Centre industry forever.

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30th July 2020
Cardiff, UK, 28th July 2020.  According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave,
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Videcon launch Contact Centre Thermi-Scan Technology

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24th June 2020
We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering
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FourNet advises public and private sector ‘now is the time’ to review COVID-19 tech decisions

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1st June 2020
Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have
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Unify Communications Honoured with Queen’s Award

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29th April 2020
These are odd and uncertain times, but amongst the uncertainty we’d love to share some good news. Unify Communications is a recipient of the 2020 Queen’s Award for Enterprise: Innovation.  Now in its 54th year, the Queen’s Awards for Enterprise are widely recognised as a highly valued mark of excellence –
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Webinar: Working from Home – tips, tricks and telephony

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16th April 2020
The Covid19 pandemic has impacted our industry and daily working lives. Call North West and South West Contact Centre Forum would like to invite you to join our industry leaders who will be sharing their strategies and best practice to effectively adapt, move forward and support everyone within your workforce community
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Making a Success of Contact Centre Home-working

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26th March 2020
Mark Walton, Sensee While there aren’t many official rules that businesses must adhere to during the Coronavirus (Covid-19) crisis, there is plenty of helpful advice. On 11th March, for example, The Chartered Institute of Personnel Development issued a factsheet to help businesses support their operations and workforce https://www.cipd.co.uk/knowledge/fundamentals/emp-law/health-safety/coronavirus-factsheet.  In a section
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