DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

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27th April 2021
Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience.
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Call North West member FourNet given ‘outstanding’ star-rated status by staff – tech firm becomes one of the best companies to work for in Britain

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20th April 2021
FourNet has become one of the Best Companies in Britain to work for.  And that’s official.  The technology firm, which has offices in Manchester, Burton, and London, has been given an ‘Outstanding’ 2 Star rating in the UK’s Best Companies 2021 survey.  Richard Pennington, FourNet CEO said: “This is a terrific achievement for us. Receiving two stars in the Best Companies survey shows that we are
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RAC Insurance sets up in-house broker as part of mission to top £300m personal lines GWP by 2023

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16th April 2021
RAC Insurance is today announcing it has set up its own in-house insurance intermediary in an important step towards fulfilling its ambition of exceeding £300m personal lines gross written premiums (GWP) by 2023.  RAC Telematics Car Insurance was the first product to launch on 30th March, with new Van and Home
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New survey paints positive picture of Employee Engagement during lockdown

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14th April 2021
Cardiff, UK, 14th April 2021.  Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home.   However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers – and 56% of Directors/Managers –
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South West Contact Centre Forum and Call North West proudly present Mental Health & Wellbeing Insight Courses 2021 with Nick Elston

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9th March 2021
South West Contact Centre Forum and Call North West are delighted to share the work of a highly successful collaboration, a unique opportunity to become informed and well-prepared for your teams to best manage mental health and wellbeing. Make sure you  and your teams are prepared for the ‘new norm’,
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Life insurance broker Reassured win 3 awards at Call North West Northern Contact Centre Awards 2020

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12th November 2020
Reassured is now the largest life insurance broker in the UK.  Since forming in 2009 with just 4 members of staff we have sold more than 814,000 policies, have secured over 42,000 Excellent Trustpilot reviews and today employ over 650 people across the UK, including a thriving sales office in Sale,
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Health + Wellbeing = Engagement: Series of 4 Workshops

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14th September 2020
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89% of UK Contact Centre leaders say that the Covid-19 crisis has changed the UK Contact Centre industry forever.

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30th July 2020
Cardiff, UK, 28th July 2020.  According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave,
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Videcon launch Contact Centre Thermi-Scan Technology

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24th June 2020
We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering
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FourNet advises public and private sector ‘now is the time’ to review COVID-19 tech decisions

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1st June 2020
Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have
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