The Call North West User Groups add value and return on investment for membership – the groups are designed to engage with all departments within members' centres. Held throughout the year the Call North West User Groups are free of charge to attend. Members can maximise on this opportunity by sending as many of their team as they require. These sessions are often used as personal development for those attending.

The Call North West User Groups offer a unique opportunity for key personnel to meet like-minded professionals from other centres within the North West region. Each group has a Chair, of which group members can liaise throughout the year. Sessions are driven by the group needs, taking the format of round table open debates, attended by key industry influencers, and above all offering all who attend the opportunity to grow in experience of topic and connections.

Team Leader Group

An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach.
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Planning, Analysis & Insight

The Planning, Analysis & Insight Group exists to share experiences and best practice across our region for the benefit of all. Previous topics covered include planning for exceptional circumstances and major events.
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Senior Managers Group

Have you ever wished you could collaborate more with other leaders who face similar challenges to you and are also spearheading change in their respective organisations? Getting a strong perspective on what everyone else is focused on, what’s working and what’s not? That’s what this forum is all about – 120 minutes collaborating and no navel gazing! Together we will explore different sectors, draw inspiration and learnings, share ideas and motivate each other. Our time together will be energetic, highly engaging and thought provoking – you’ll leave bursting with ideas and confidence.
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Training & Coaching

An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach.
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Public Sector

A dedicated group which discusses the issues faced by the public sector, including roundtable updates, impact of welfare reform, channelshift in the Contact Centre and quality.
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HR & Recruiting

HR, and recruitment, are such an important fields of work in enabling businesses to achieve success. We are the mechanisms to find, train, develop and nurture talent and help to influence and shape culture. As a group of professionals, we should be encouraged to share good and best practice, learnings, ideas and initiatives, and systems or procedures that have transformed how our people engage with our businesses. This is what the Group will try and achieve.
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Agents

Unique opportunity to Inspire your Agents with best practice and industry insight, with topics addressing real challenges and opportunities.
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