The Call North West User Groups add value and return on investment for membership – the groups are designed to engage with all departments within members' centres. Held throughout the year the Call North West User Groups are free of charge to attend. Members can maximise on this opportunity by sending as many of their team as they require. These sessions are often used as personal development for those attending.
The Call North West User Groups offer a unique opportunity for key personnel to meet like-minded professionals from other centres within the North West region. Each group has a Chair, of which group members can liaise throughout the year. Sessions are driven by the group needs, taking the format of round table open debates, attended by key industry influencers, and above all offering all who attend the opportunity to grow in experience of topic and connections.
Team Leader Group
An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach.
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Planning, Analysis & Insight
The Planning, Analysis & Insight Group exists to share experiences and best practice across our region for the benefit of all. Previous topics covered include planning for exceptional circumstances and major events.
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Senior Managers Group
An invite to all senior contact centre managers, this is your unique opportunity to meet and collaborate around key strategic issues that impact your business.
We are delighted to announce Zoe Payne, Operations Manager at LV=, will chair this unique User Group.
The Senior Managers User Group’s primary objective is to offer the opportunity for Senior Managers (Those would have responsibility for P/L and Direct Reports) in the region to collectively come together to discuss key strategic matters which they are facing In their respective centres or as an industry at large. All sessions are geared to offer insight, thought leadership and share experience to enable tangible value to all who attend.
Zoe will be chairing this group to look at the current strategic topics the contact centre inductry are facing, along with a brief to look at the future forward opportunities.
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Training & Coaching
An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach.
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Public Sector
A dedicated group which discusses the issues faced by the public sector, including roundtable updates, impact of welfare reform, channelshift in the Contact Centre and quality.
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HR & Recruiting
HR, and recruitment, are such an important fields of work in enabling businesses to achieve success. We are the mechanisms to find, train, develop and nurture talent and help to influence and shape culture. As a group of professionals, we should be encouraged to share good and best practice, learnings, ideas and initiatives, and systems or procedures that have transformed how our people engage with our businesses. This is what the Group will try and achieve.
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Agents
Unique opportunity to Inspire your Agents with best practice and industry insight, with topics addressing real challenges and opportunities.
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