Key Information

Friday 31 May 2019
9:30am-4:30pm

Suitable for your front line advisors who are showing talent you want to harness and develop further. All will return to the workplace having enjoyed the unique experience of meeting fellow advisors from other businesses in the North West, along with collecting tangible ideas they can apply to their own development and business performance. A taster of what the day has in store...

An inspirational speaker who addresses the fundamental issues facing every business – helping Advisors understand how they can ‘stand out’ when working in their teams, ensuring that they are motivated and ready to deliver exceptional service to their customers. John will bring a powerful understanding of how your Advisors can be the best they can be through the ‘art of team dynamics’

Key outputs from this session will be:

A personal commitment from each delegate in agreeing how to deliver exceptional service.

‘Stand out’ in your team and your customer interactions.

An insight into the art of team dynamics and how they can be applied.

A panel of contact centre industry leaders from the North West along with an exciting lineup from TeamSprit will speed mentor - sharing top tips for industry success, including skills for the future, How to maximise upon personal talent, discuss industry issues – all with the objective of ensuring AgentFest offers attending delegates an opportunity to broaden their knowledge about the industry they represent.

Team Challenge: Answer the
questions and generate an idea!

We pledge to generate 100 ideas from AgentFest 2019: a unique team challenge where teams will generate ideas, take selfies to capture the moment, and enjoy a truly interactive teams session. 

The pledge from AgentFest 2019:
100 ideas for all to share with their business—100 ideas to put into practice.

Learn of the membership benefits of Call North West, grab your 2019 activities calendar and sign up for the upcoming User Groups and training programmes.