Professional Mentoring

Throughout every year we face challenges and opportunities in our business and personal lives—be ready to embrace them! We are delighted to launch the SWCCF Mentoring Programme. Designed to ensure you have the support and development to be the best you can by giving you the opportunity to face all types of challenges and continue to develop your management skills.

Virtual sessions available

Mentoring is about supporting and encouraging leaders, to manage and develop their skills to maximise their potential in personal and professional growth. It will help improve performance, increase learnings and provide a positive return to the business and mentee.

Mentoring Outcomes

  • Guidance, motivation and emotional support
  • Help in setting goals and challenges – thinking bigger
  • Exploring your career and development together with increased confidence
  • Help to identify resources needed to achieve and grow
  • Ways of running your contact centre/team when you are not around
  • Define your USP and turn this distinctive attribute into a powerhouse
  • Developing your network
  • Achieve better work/lifestyle
  • Improve wellbeing and mental health
  • Gain Industry best practice/case studies/visits/contacts
  • Manage change/transformation for positive outcomes to all stakeholders
  • A cost effective ‘must’ for the business in showing commitment to actual succession planning, whilst refreshing people skills for all levels of leaders.

Mentoring Structure

There is a choice of timespan – 6 or 12 month mentoring, depending on your own specific situation/requirements. The first session will be a day visit to your operation – the first 2 hours with you and the remainder of the day flexible based upon your needs. All other sessions will be 2 hours in length and will be tailored to your need as a leader. 

The 6 month mentoring scheme will consist of a face to face full day at the start followed by 3 face to face sessions of 2 hours spread during the period. Mentees can make further contact as needed virtually.

The 12 month mentoring scheme will consist of a face to face full day at the start followed by 6 face to face sessions of 2 hours spread during the period. Mentees can make further contact as needed virtually.

There will be ongoing opportunity for contact/check-ins when needed, for the duration of the mentoring by virtual catchups.

Who is mentoring suitable for?

The programme is aimed at every level of leadership across the operation from aspiring new leaders to established senior leaders, heads of operation and directors.

Aspiring Team Leader Talent

Aimed at talent for the future, either team leaders that you can see progressing to senior leaders or directors in the future. This will be very much integrated into the business to support the individual on their progress.
6 months  £2500+VAT
12 months  £4500+VAT

Senior Leaders/Support Functions

Aimed at senior leaders in contact centre as part of your development and ability to have fresh eyes look at what/when/how/who is doing. Can be bespoke or to the needs of the business.
6 months  £2800+VAT
12 months  £5100+VAT

Heads of/Directors

Aimed at heads of/in contact centres as part of your development and ability to have fresh eyes look at what/when/how/who is doing. Very bespoke and personal to your needs and requirements. It can include strategy, transformation, business planning, team building your career and more.
6 months £3000+VAT
12 months £5500+VAT

Leap forward in your career with mentoring support

For more details and to book, please email info@swcontactcentreforum.com.

Mentor Mark Hatcliffe

Leap Forward Consultancy

An experienced Contact Centre Professional with over 40 years business experience and having over 15 years direct leadership of multi-site contact centres across the UK and India within both Lloyds and Barclays Banks.

Having recently left Barclays as a Director, Mark is passionate about developing People Leaders through sharing his Human Service Delivery experience. He will help you to provide focus, strengthen your core values and skills, elevate your potential through embracing positive habits and creating an environment of personal growth for yourself and your people. Mark has an ability to engage and influence people across different cultures and different levels throughout the business, he operates with enthusiasm and sensitivity, and will challenge deep rooted practices in a manner that fully engages those involved, ultimately leading to those challenged having ownership of the final recommendations. 

He has served on Contact Centre Boards, the Contact Centre Association and more recently with Business in the Community. A highly engaging, respected and authentic leader, providing extensive business mentoring support to Contact Centre colleagues allowing them to visualise and achieve their objectives, goals and aspirations.

2008

SWCCF established

250

employers in the region

52,000

employees in the region