Call North West provide a comprehensive programme of specialist training which reflect the specific requirements and needs of the industry in the North West. 

Training rates are offered at discounted prices to Call North West members.  All training is delivered by leading industry professionals with the objective of improving operational performance and tangible return on investment.

Call North West training focuses on the critical areas of operational requirements and development of key contact centre personnel.  All sessions are full of practical ideas and insights to help participants develop themselves and/or their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role.  Training also includes an action plans to transfer insight taught into practice.

From networking events for directors to professional development for the new team leader, see what’s coming up in the next few months.

Check back regularly as events are added throughout the year or sign up to our email newsletter to receive regular bulletins.