Call North West provide a comprehensive programme of specialist training which reflect the specific requirements and needs of the industry in the North West. 

Training rates are offered at discounted prices to Call North West members.  All training is delivered by leading industry professionals with the objective of improving operational performance and tangible return on investment.

Call North West training focuses on the critical areas of operational requirements and development of key contact centre personnel.  All sessions are full of practical ideas and insights to help participants develop themselves and/or their teams. Every module includes a learning review, to help participants reflect on the key things that they can do immediately to be more effective in their role.  Training also includes an action plans to transfer insight taught into practice.

Training Events

Thu 28

Becoming a Leader and Managing a Successful Team

Thursday 28 January @ 10:00 am - 1:00 pm
Feb 03
Feb 11

Employee Engagement – The New Mindset for the ‘New Norm’

Thursday 11 February @ 10:00 am - 1:00 pm
Feb 25

Performance Management of Hybrid Teams

Thursday 25 February @ 10:00 am - 1:00 pm
Mar 04

Being a Self-Aware Team Leader

Thursday 4 March @ 10:00 am - 1:00 pm
Mar 10

Developing a Coaching Culture for Team Success (Part 1)

Wednesday 10 March @ 10:00 am - 1:00 pm
Mar 18

Developing a Coaching Culture for Team Success (Part 2)

Thursday 18 March @ 10:00 am - 1:00 pm
Mar 29

Developing Your Personal Brand

Monday 29 March @ 10:00 am - 1:00 pm
Apr 08

Communicating & Influencing for Effective Results (Part 1)

Thursday 8 April @ 10:00 am - 1:00 pm
Apr 22

Communicating & Influencing for Effective Results (Part 2)

Thursday 22 April @ 10:00 am - 1:00 pm

From networking events for directors to professional development for the new team leader, see what’s coming up in the next few months.

Check back regularly as events are added throughout the year or sign up to our email newsletter to receive regular bulletins.

See our Upcoming Events