Route 101 Unveils New Training Packages to Empower Zendesk Users

Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, proudly announces the launch of its comprehensive Zendesk training packages. A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, the business aims to empower users with the knowledge and experience needed to get the most from their Zendesk instance. 

Route 101’s Zendesk training packages are designed to equip customer support teams, managers, and administrators with the essential skills and insights to maximise the full potential of Zendesk’s powerful platform. These training sessions will cover a wide range of topics, from basic fundamentals to advanced features, ensuring that participants gain a deep understanding of Zendesk’s capabilities.

Key features of Route 101’s Zendesk training packages include:

Expert Instructors: Participants will have the opportunity to learn from highly experienced and certified instructors, well-versed in Zendesk, who will provide practical insights and best practices for successful implementation.

Hands-On Learning: Route 101’s training packages include practical, hands-on exercises to ensure that participants gain real-world experience and confidence in navigating Zendesk’s tools and features.

Comprehensive Curriculum: The training programs cover a wide range of topics, including ticket management, workflow automation, reporting and analytics, omnichannel support, and making best use of Zendesk for a seamless customer experience.

“We are delighted to introduce our Zendesk training packages, further solidifying our position as a leading partner in all things Zendesk,” said Peter Thompson, Head of Zendesk Engagement at Route 101. “With our expertise in ensuring organisations of all shapes and sizes get the most from the Zendesk platform, we are dedicated to helping businesses elevate their customer support services and drive their customer satisfaction to new heights.”

Route 101’s Zendesk training packages are available immediately. To learn more about these offerings and to schedule training sessions, interested parties can visit or contact