Individual Categories


Customer Services Agent

Regenda Homes Sylvia Richardson
Atos Gary Buck
Virgin Media O2 Marina Noden
Regenda Homes Sarah Murphy
IAG Loyalty Daniel Nevitt
EE Ltd Beth Close
RSA Motability Amanda Lynskey
IAG Loyalty Leigh-Ann Hellon

Sales Agent of the Year

EE Ltd Jake Thirlaway
IAG Loyalty Rizvana Bhatti

Team Leader of the Year

Regenda Homes Olivia O'Hare
Virgin Media O2 Alan McConaghy
BT Stephen Thompson
Riverside Housing Jasmine Fyfe

Support Person of the Year

Atos Iain Barlow
Bupa Health Clinics Mike Atherton
IAG Loyalty Emily Black

Support Manager of the Year

Riverside Housing Jane Poynton
IAG Loyalty Sarah Andreassen
EE Ltd Helen Whitton

Training Manager of the Year

Co-op Lee Benzies
Regenda Homes Elizabeth (Lizzie) Gannon

Newcomer of the Year

Regenda Homes Joel Dean
Co-op Robin Stewart
IAG Loyalty Patricia Maskell
Reassured Christian Vieira

Hero & Ambassador of the Year

Regenda Homes Amy-Lea Evans
Virgin Media O2 Maria Ritchie
Co-op Laura Hatton
Atos Martin Scott
BT Stephen Sandwell
Proximo Tom Parker
IAG Loyalty Marika Rossi
Riverside Housing Rebecca Williams
IAG Loyalty  Victoria Jarman

Team and Company Categories


Frontline Team

St John Ambulance Customer Service Team
Proximo Motability Team
interactive investor Customer Contact Centre
Bupa Health Clinics Bupa Physioline

Best People Engagement

Co-op Sales & Services
Regenda Homes Customer Services Team
Atos Atos Protection
RSA Motability RSAmazing Crew

Best Transformation Programme

interactive investor Customer Contact Centre
IAG Loyalty Agile Evolution

Agent Induction Programme

Reassured Learning & Development Dept
Riverside Housing Coaching & Performance Team

Mental Health in Workplace

Regenda Homes Customer Service Team
Exclusive Law Group Exclusive Law Group

COVID - Best Supporting Customer Programme

Atos Protection Claims Team
Bupa Health Clinics Virtual GP
Co-op Sales & Services
IAG Loyalty Business Support Team

COVID - Homeworking Programme

IAG Loyalty  

COVID - Best Engagement, Health & Wellbeing

Regenda Homes Covid - Health & Wellbeing Programme
Co-op Sales & Services

Contact Centre of the Year

EE Ltd - CC North Tynside  
interactive investor  
IAG Loyalty  
Bupa Health Clinics (EAP)  
Sensee & Ageas  

Congratulations to all finalists. Here is a note to all Nominating Managers.


Please pass on our congratulations to all your finalists.  We have received many inspirational entries which emphasise the amazing effort and huge achievements of your individuals, teams and Centres.

All Nominating Managers will shortly receive an email containing a briefing note for themselves and their finalists explaining how the Zoom virtual judging will work and the preparation required for individual, team and company categories including Contact Centre of the Year.

This email notification will also include the date and time for your finalists judging session. Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.

Finalists in the Hero & Ambassador of the Year category will NOT have to attend the virtual judging and the winner will be announced at the Awards Dinner & Ceremony.

All winners will be announced and trophies presented at a fabulous black-tie Awards Dinner taking place on Thursday 14thOctober at the Midland Hotel in Manchester.  Full details including how to book your tables can be found on this website. Don’t miss out on the Earlybird discount for table bookings….closing date Friday 3rd September.

Thank You.