Individual Categories
Customer Services Agent
| Regenda Homes | Sylvia Richardson |
| Atos | Gary Buck |
| Virgin Media O2 | Marina Noden |
| Regenda Homes | Sarah Murphy |
| IAG Loyalty | Daniel Nevitt |
| EE Ltd | Beth Close |
| RSA Motability | Amanda Lynskey |
| IAG Loyalty | Leigh-Ann Hellon |
Sales Agent of the Year
| EE Ltd | Jake Thirlaway |
| IAG Loyalty | Rizvana Bhatti |
Team Leader of the Year
| Regenda Homes | Olivia O'Hare |
| Virgin Media O2 | Alan McConaghy |
| BT | Stephen Thompson |
| Riverside Housing | Jasmine Fyfe |
Support Person of the Year
| Atos | Iain Barlow |
| Bupa Health Clinics | Mike Atherton |
| IAG Loyalty | Emily Black |
Support Manager of the Year
| Riverside Housing | Jane Poynton |
| IAG Loyalty | Sarah Andreassen |
| EE Ltd | Helen Whitton |
Training Manager of the Year
| Co-op | Lee Benzies |
| Regenda Homes | Elizabeth (Lizzie) Gannon |
Newcomer of the Year
| Regenda Homes | Joel Dean |
| Co-op | Robin Stewart |
| IAG Loyalty | Patricia Maskell |
| Reassured | Christian Vieira |
Hero & Ambassador of the Year
| Regenda Homes | Amy-Lea Evans |
| Virgin Media O2 | Maria Ritchie |
| Co-op | Laura Hatton |
| Atos | Martin Scott |
| BT | Stephen Sandwell |
| Proximo | Tom Parker |
| IAG Loyalty | Marika Rossi |
| Riverside Housing | Rebecca Williams |
| IAG Loyalty | Victoria Jarman |
Team and Company Categories
Frontline Team
| St John Ambulance | Customer Service Team |
| Proximo | Motability Team |
| interactive investor | Customer Contact Centre |
| Bupa Health Clinics | Bupa Physioline |
Best People Engagement
| Co-op | Sales & Services |
| Regenda Homes | Customer Services Team |
| Atos | Atos Protection |
| RSA Motability | RSAmazing Crew |
Best Transformation Programme
| interactive investor | Customer Contact Centre |
| IAG Loyalty | Agile Evolution |
Agent Induction Programme
| Reassured | Learning & Development Dept |
| Riverside Housing | Coaching & Performance Team |
Mental Health in Workplace
| Regenda Homes | Customer Service Team |
| Exclusive Law Group | Exclusive Law Group |
COVID - Best Supporting Customer Programme
| Atos | Protection Claims Team |
| Bupa Health Clinics | Virtual GP |
| Co-op | Sales & Services |
| IAG Loyalty | Business Support Team |
COVID - Homeworking Programme
| IAG Loyalty | |
| Co-op | |
| Sensee |
COVID - Best Engagement, Health & Wellbeing
| Regenda Homes | Covid - Health & Wellbeing Programme |
| Co-op | Sales & Services |
Contact Centre of the Year
| EE Ltd - CC North Tynside | |
| Verastar | |
| Co-op | |
| interactive investor | |
| IAG Loyalty | |
| Bupa Health Clinics (EAP) | |
| Sensee & Ageas |
Congratulations to all finalists. Here is a note to all Nominating Managers.
Please pass on our congratulations to all your finalists. We have received many inspirational entries which emphasise the amazing effort and huge achievements of your individuals, teams and Centres.
All Nominating Managers will shortly receive an email containing a briefing note for themselves and their finalists explaining how the Zoom virtual judging will work and the preparation required for individual, team and company categories including Contact Centre of the Year.
This email notification will also include the date and time for your finalists judging session. Please note that individuals do have to attend the judging sessions personally they cannot be represented by a nominating manager.
Finalists in the Hero & Ambassador of the Year category will NOT have to attend the virtual judging and the winner will be announced at the Awards Dinner & Ceremony.
All winners will be announced and trophies presented at a fabulous black-tie Awards Dinner taking place on Thursday 14thOctober at the Midland Hotel in Manchester. Full details including how to book your tables can be found on this website. Don’t miss out on the Earlybird discount for table bookings….closing date Friday 3rd September.
Thank You.