Individual Categories
Customer Services Agent
| Brandon Hire Station | Jessica Greatrex |
| Plusnet | Kathryn Bratley |
| Chubb Fire & Security Ltd | Asad Barlas |
| IAG Loyalty | Tracey Myerscough |
| IAG Loyalty | Karen Denton |
| IAG Loyalty | Alison Day |
| NFU Mutual | Nicole Hibbert |
| Virgin Media O2 | Rebecca Bowe |
| Virgin Media O2 | Peter Bown |
Sales Agent of the Year
| Plusnet | Holly Casey |
| IAG Loyalty | Victoria Jarman |
| Interact Northwest Ltd | Stacy Barnes |
| IAG Loyalty | Patricia Maskell |
| Interact Northwest Ltd | Kerr Gracie |
| IAG Loyalty | Kelly Tatlock |
| Interact Northwest Ltd | Julie Davies |
Team Leader of the Year
| Brandon Hire Station | Keeley Taylor |
| NFU Mutual | Joel Wilford |
| Brandon Hire Station | Jane Oldfield |
| BT | Eram Latif |
| Brandon Hire Station | Michelle McNally |
| Virgin Media O2 | Oliver Hopkins |
| Chubb Fire & Security Ltd | Taha Parker |
| IAG Loyalty | Michelle Orford |
| Sensee Ltd | Tracey Pinkerton |
| Sensee Ltd | Rebecca Fieldhouse |
| Virgin Media O2 | Chris Wilkins |
Support Person of the Year
| Brandon Hire Station | George Garside |
| BT Consumer | Noveed Rehman |
| Chubb Fire & Security Ltd | Laura Bestwick |
| Virgin Media O2 | Lisa Wortley |
| IAG Loyalty | Sandhya Majitha |
| NFU Mutual | Linsey Wood |
| Virgin Media O2 | Kei Mak |
| IAG Loyalty | Megan Lavigne |
| Virgin Media O2 | Katy Johnson |
Support Manager of the Year
| The Riverside Group | Neil Harrison |
| Virgin Media O2 | Aimee Fry |
Trainer/Coach of the Year
| Chubb Fire & Security Ltd | Julie Hughes |
| Virgin Media O2 | Katie Wedgner Thorpe |
| IAG Loyalty | Kerry Tennant |
Newcomer of the Year
| Brandon Hire Station | Caroline Homer |
| EE | Robert Morley |
| IAG Loyalty | Kazveen Aamer |
| IAG Loyalty | Cindy Watson |
| NFU Mutual | Sam Fisher |
| Virgin Media O2 | Gareth Ashton |
Hero of the Year
| Brandon Hire Station | Cindy Beeston |
| BT Consumer | Cassie Dutton |
| IAG Loyalty | Nikki Loudon |
| IAG Loyalty | Liam Caine |
| NFU Mutual | Danny Sellers Wilkinson |
| NFU Mutual | Sinead Blackburn |
| Virgin Media O2 | Beth Greaves |
| Virgin Media O2 | Chris Kay |
| Virgin Media O2 | Tracy Deam |
Contact Centre Manager of the Year
| Serco | Helen Sutton |
| Brandon Hire Station | Helen Davies |
| EE Ltd | Donna Gosling |
| Virgin Media O2 | Melissa Ellis |
Complaints Manager of the Year
| Verastar | Samantha Hales |
| Virgin Media O2 | Charlotte Kent |
Team and Company Categories
Frontline Team
| Brandon Hire Station | Strategic Accounts |
| IAG Loyalty | Senior Agent Team |
| Virgin Media O2 | Social Media & Specialist Services |
| Brandon Hire Station | Digital - Customer Experience Team |
Best People Engagement
| Chubb Fire & Security Ltd | Contact Centre |
| NFU Mutual | People Engagement |
| Proximo Group | Contact Centre |
Best Transformation Programme
| Brandon Hire Station | Omnichannel Phase 2 |
| Chubb Fire & Security ltd | Chubb Contact Centre |
| IAG Loyalty | Bluebird Transformation Programme |
| Verastar | Customer Care - Technical COE Manchester |
Best People Development
| Interact Northwest Ltd | Development Team |
| NFU Mutual | Motor & Personal Underwriting Dept |
| AXA Health |
Support Team of the Year
| IAG Loyalty | Contact Centre Change & Business |
| IAG Loyalty | Business Support Team |
| AXA Health | Diversity & Inclusion |
Contact Centre of the Year
| Propcall |
| IAG Loyalty |
| Sensee & Bupa |
| Crown Commercial Services |
Congratulations to all finalists. Here is a note to all Nominating Managers.
Please pass on our congratulations to all your finalists. We have received many inspirational entries which emphasise the amazing effort and huge achievements of your individuals, teams and Centres.
All Nominating Managers will shortly receive an email containing a briefing note for themselves and their finalists explaining how the Teams virtual judging will work and the preparation required for individual, team and company categories including Contact Centre of the Year.
This email notification will also include the date and time for your finalists judging session. Please note that individuals do have to attend the judging sessions personally - they cannot be represented by a nominating manager.
Finalists in the Hero & Ambassador of the Year category will NOT have to attend the virtual judging and the winner will be announced at the Awards Dinner & Ceremony.
All winners will be announced and trophies presented at a fabulous black-tie Awards Dinner taking place on Friday 11th November at the Midland Hotel in Manchester. Full details including how to book your tables can be found on this website. Don’t miss out on the Earlybird discount for table bookings….closing date 14th October.
Thank You.