2022 Winners
Individual Categories
Customer Services Agent of the Year
WINNERS
Kathryn Bratley - Plusnet
Asad Barias - Chubb Fire & Security Ltd
Sales Agent of the Year
HIGHLY COMMENDED:
Kerr Gracie - Interact Northwest Ltd
WINNER:
Victoria Jarman - IAG Loyalty
Team Leader of the Year
WINNER:
Keeley Taylor - Brandon Hire Station
Support Person of the Year
WINNER:
Lisa Wortley - Virgin Media O2
Support Manager of the Year
WINNER:
Neil Harrison - Riverside Group
Trainer/Coach of the Year
WINNERS:
Kerry Tennant - IAG Loyalty
Katie Wedgner Thorpe - Virgin Media O2
Newcomer of the Year
WINNER:
Robert Morley - EE
Hero of the Year
HIGHLY COMMENDED:
Sinead Blackburn - NFU Mutual
WINNER:
Danny Sellers Wilkinson - NFU Mutual
Complaints Manager of the Year
WINNER:
Samantha Hales - Verastar
Contact Centre Manager of the Year
WINNER:
Helen Davies - Brandon Hire Station
Team and Company Categories
Frontline Team
Highly Commended: Digital Team - Brandon Hire Station
Winner: Social Media & Specialist Services - Virgin Media O2
Support Team
Winner: Diversity & Inclusion - AXA Health
Best People Engagement
Winner: Proximo Group
Best Transformation Programme
Highly Commended: Customer Care Technical COE Manchester - Verastar
Winner: Bluebird Transformation Programme - IAG Loyalty
Best People Development
Highly Commended: Motor & Personal Underwriting - NFU Mutual
Winner: AXA Health
Contact Centre of the Year
Winner (Outsourced): Sensee & Bupa
Winner (In-house): Crown Commercial Services