Boost Performance & Morale for Work-at-Home Contact Centre Teams

Insights from the Contact Centre Home Working Specialists with 16 years’ experience

So you’ve got your Advisors working from home.  Everyone is connected.  Some have taken to it like a duck to water.  Others are struggling with the lack of social contact, motivation, and even finding a suitable place to work.  Your Managers are probably the same, learning how to manage, train, communicate, support and motivate during these strangest of times.

If that sounds familiar, this webinar is for you!

To discuss best practice in homeworking management, the South West Contact Centre Forum and Call North West will be joined by consultants from Sensée, the contact centre homeworking specialists.

They will detail the 6 pillars of the company’s Homeworking Strategy Framework, covering how to:

1. Select ‘model’ homeworkers
2. Drive workforce flexibility through effective planning
3. Ensure data security and compliance
4. Design work-from-home employee contracts and policies
5. Manage and train virtually
6. Boost employee engagement and support

Attendees will also have the opportunity to discuss their most urgent contact centre homeworking issues with our panelists during an extended Q&A session.

Agenda

12.00 – 12.05:  Introductions and Agenda (Jane Thomas, Chair, SWCCF/CNW)

12.05 – 12.15:  Homeworking during the Covid-19 Crisis (Mark Walton, Sensée)

12.15 – 12.30:  The Sensée Strategic Framework Guide for Homeworking (Rob Smale, Sensée)

12.30- 12.35:  Polls

12.35 – 13.00:  Question and Answer session

13.00: Ends

With over 15 years’ experience, Sensée is a specialist in home and flexible working. Its 1000+ HomeAgents deliver brilliant customer service every day for blue chips including BUPA and Allianz.