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June 2018

User Group: Team Leader

Friday 22 June, 2018 @ 10:00 am - 2:00 pm

We're off to Blackpool We're very excited to say that Slater Gordon has kindly offered to host this Team Leader Group, and they have some great plans for our meeting. The focus will be on the Customer Journey, and details are as follows: 10:00 arrival with pastries and coffee 10:30 Welcome to Slater Gordon The Customer Journey, collating customer feedback and how that informs your plans Tour of the centre Networking Wrap up and any news We will be finishing…

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September 2018

User Group: Vulnerable Customer

Wednesday 19 September, 2018
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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October 2018

User Group: Team Leader

Friday 5 October, 2018
Free

Hosted by The Parliamentary and Health Service Ombudsman Agenda: 10.00 a.m. Welcome 10.30 Early Resolution of complaints - The Parliamentary and Health Service Ombudsman, make the final decisions on complaints that have not been resolved by the NHS in England and UK departments and other public organisations. The complaints they receive are varied, and at different stages of the complaints process.  PHSO will present the work they have been doing around the Early Resolution of Complaints. 11.00 Coffee & Networking…

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November 2018

User Group: Team Leader

Thursday 29 November, 2018
Free

The Team Leader Group which was due to take place on 29th November 2018 has been combined with our fantastic event Contact Centre Leaders Convention (CCLC) which will take place on 13th December 2018 at The Lowry, Salford Quays.  We are inviting you as Team Leaders to be part of this major event I am delighted to let you know we currently have a BUY ONE GET ONE FREE £149 + VAT (so £74.50 + VAT per person). This is…

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December 2018

User Group: Vulnerable Customer

Thursday 6 December, 2018
Free

CNW are delighted to announce the launch of the Vulnerable Customer Group supported by Electricity North West. This group is a must for all businesses who have vulnerable customers at the heart of all they do. There will be 4 sessions held throughout 2018, exploring key subject matter through interactive workshops, discussion and sharing of best practice. Stephanie Trubshaw, Customer Director will be chairing these sessions. How to book To book your place, please complete the RSVP form below. We…

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March 2019

Team Leader Group

Wednesday 13 March @ 2:00 pm - 4:30 pm

We are excited to announce the first date of our Team Leader Group, with our new host Emily Shaw! Hi, I'm Emily Shaw.  I am delighted to be chairing the Team Leader User Group for CNW.  The Team Leader role is a diverse and challenging role within the Contact Centre industry.  I have worked in Contact Centres for over 20 years.  I was a Team Leader myself before spending the last 15 years providing in-house L&D support. I am fortunate…

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May 2019

Training & Coaching User Group

Wednesday 8 May @ 1:30 pm - 3:30 pm

Welcome to the first session of our Training & Coaching User Group! This group has been created to give you an unique opportunity to discuss training issues with like minded people. During this series of sessions we will exam the role of the coach and how to embed coaching into the learning culture through a colleague-to-colleague approach.  Sharing best practice and identify topics for future sessions along the way.

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July 2019

TL User Group

Tuesday 2 July @ 2:00 pm - 4:00 pm
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September 2019

Planning Analysis & Insight User Group

Tuesday 24 September @ 10:00 am - 1:00 pm

Welcome to the first of our Planning Analysis & Insight User Group! The Planning, Analysis & Insight User Group exists to share experiences and best practice across our region for the benefit of all. As our businesses have evolved to meet changing demands from both customers and employees, focus has shifted away from traditional contact centre KPIs and metrics to a world where deep understanding of less tangible information is key.

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October 2019

TL User Group

Wednesday 9 October @ 10:00 am - 12:30 pm
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