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October 2020

[VIRTUAL] Training & Coaching User Group

Tuesday 13 October, 2020 @ 10:00 am - 10:45 am
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One event on Tuesday 8 September, 2020 at 10:00am

One event on Tuesday 13 October, 2020 at 10:00am

The Monthly Virtual User Group. As we are moving forward and reigniting our industry – we are committed to developing the Training & Coaching User Group.  Members will receive continued benefit from these sessions. South West Contact Centre Forum, Call North West, Contact Babel and Talkdesk teamed up and hosted a research webinar this week.  Research showed from 100 leaders across the UK that 44% of leaders stated training was a significant operational issue with 6.7% in addition saying it was very significant. In…

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Managing Change

Wednesday 14 October, 2020 @ 11:00 am - 12:00 pm

TEAM LEADER USER GROUP MANAGING CHANGE with Hayden Crockford Wednesday the 14th of October 2020 11am-12am

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November 2020

Team Leader User Group

Thursday 12 November, 2020 @ 1:00 pm - 3:00 pm

All Team Leaders welcome – current topic – ‘Managing Remote Teams’

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Trainers & Coaches User Group

Tuesday 17 November, 2020 @ 10:00 am - 11:00 am

‘Virtual Learning’ the best way to engage teams

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Recruitment & HR User Group

Wednesday 18 November, 2020 @ 11:00 am - 12:00 pm

‘Current candidate trends, behaviours and skills for future’

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Planning & IT User Group

Thursday 19 November, 2020 @ 10:00 am - 11:30 am

Planning – WFM and analytics for  future trends and service

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December 2020

Team Leader User Group

Monday 7 December, 2020 @ 1:00 pm - 2:00 pm

Team Leader User Group hosted by Jane Thomas

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Training & Coaching User Group

Wednesday 9 December, 2020 @ 10:00 am - 11:00 am

Training & Coaching User Group hosted by Emily Shaw

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Monthly Public Sector Group Meeting

Friday 18 December, 2020 @ 2:00 pm - 4:00 pm
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An event every month that begins at 2:00pm on day Third of the month, repeating until Friday 19 March, 2021

Monthly Public Sector Group Meeting.  The Public Sector Group have agreed to meet on the third Friday of each month 2pm - 4pm via MS TEAMS. Please contact James Alden - James.Alden@southglos.gov.uk for more information. 18th December 15th January 19th February 19th March

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January 2021

Monthly Public Sector Group Meeting

Friday 15 January @ 2:00 pm - 4:00 pm
|Recurring Event (See all)

An event every month that begins at 2:00pm on day Third of the month, repeating until Friday 19 March, 2021

Monthly Public Sector Group Meeting.  The Public Sector Group have agreed to meet on the third Friday of each month 2pm - 4pm via MS TEAMS. Please contact James Alden - James.Alden@southglos.gov.uk for more information. 18th December 15th January 19th February 19th March

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