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Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’
online - Virtual‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams. Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607
Trainers & Coaches User Group (L&D Opportunities for 2023)
online - VirtualL&D Opportunities for 2023 Please find the details below: https://us02web.zoom.us/j/86513164660?pwd=RGRWYllUMWp3Z21ZbkxnNjg2c3YyUT09 Meeting ID: 865 1316 4660 Passcode: 897170
Health & Wellbeing Special Interest Group: 2
online - VirtualThe research team will share new data on what contact centres across the UK are doing (and not doing!) to promote employee health and wellbeing. We’ll explore examples of great practice, and discuss and debate how to promote the health and wellbeing of our employees across and beyond 2023.
£99
Planning, Analysis & Insight User Group
online - VirtualAGENDA WELCOMES & INTRODUCTION MAIN SESSION: “More with Less – The Management of Shrinkage and Emerging Insights post COVID-19” We will discuss the budget and financial challenges surrounding the request for additional staff, cost cutting through technology and change of strategy whilst aiming to maintain exceptional level of service to ... Read More
Senior Managers User Group
online - VirtualFeb 2023: Metrics that Matter and Motivate In a world where so much is measurable, which KPIs are useful in maintaining the focus on Customer Experience (and which are not)? In this session we will explore with the group the different metrics used by different organisations, how well they work ... Read More
Team Leader User Group – ‘Managing Hybrid Teams – The Challenges’
online - Virtual‘Managing Hybrid Teams – The Challenges’ Join this month’s TL User group where we will be discussing the challenges and opportunities of managing hybrid teams. Join Zoom Meeting https://us02web.zoom.us/j/86081282862?pwd=Ti9SV0NzMjh2aEpPUllOa1NBZDB5QT09 Meeting ID: 860 8128 2862 Passcode: 591607
Trainers & Coaches User Group
online - VirtualTransformation & Innovation SIG
online - VirtualDownload report from previous session. Register your place.