Each workshop is fully interactive, memorable and fun - it focuses on the critical areas in which Team Leaders need to be effective and is packed with practical ideas and insights to help participants develop themselves and their teams. Drawing upon experiences of other the participants – these workshops deliver a rare opportunity to share best practice within the Contact Centre environment.

Every workshop includes a learning review helping participants reflect upon the key things that they can do immediately to be more effective in their role. ‘Discuss and Do’ is a major theme of 'TLD Pick & Mix'. Action plans will be regularly encouraged, supporting the Team Leaders to develop and grow as well as advice on how to transfer the learning into practice.

Suitable for both new and established Team Leaders, this programme provides a good mix of theory and practical application so that everyone will have something fundamental to takeaway and build upon following each workshop.

TLD Add-On Service. A site visit from a qualified professional to embed and enhance your team’s learning into the workplace.

To attend any of the sessions listed above, please click on the event name and send us an RSVP. Alternatively, you can contact us on training@callnorthwest.org.uk.