TLD Pick & Mix

Team Leader Development Series

We are delighted to announce the launch of ‘TLD Pick & Mix’ – the Team Leader Development series for 2020. Following the remarkable success of the 2019 Team Leader Development series, 2020 now has 10 exciting workshops to offer. These have been specifically designed for the Contact Centre Team Leader population with a focus on Team Leaders being the best they can be.


Here's what others had to say about the 2019 Series:



Each workshop is fully interactive, memorable and fun – it focuses on the critical areas in which Team Leaders need to be effective and is packed with practical ideas and insights to help participants develop themselves and their teams. Drawing upon experiences of other the participants – these workshops deliver a rare opportunity to share best practice within the Contact Centre environment.

Every workshop includes a learning review helping participants reflect upon the key things that they can do immediately to be more effective in their role. ‘Discuss and Do’ is a major theme of ‘TLD Pick & Mix’. Action plans will be regularly encouraged, supporting the Team Leaders to develop and grow as well as advice on how to transfer the learning into practice.

Suitable for both new and established Team Leaders, this programme provides a good mix of theory and practical application so that everyone will have something fundamental to takeaway and build upon following each workshop.

Download information sheet

New for 2020

TLD Add-On Service. A site visit from a qualified professional to embed and enhance your team’s learning into the workplace.

Upcoming sessions

Mar 11
Apr 23

Being a Self-Aware Team Leader

Thursday 23 April
May 13
Jun 11

Your Personal Brand

Thursday 11 June
Jul 09

Influencing & Communicating

Thursday 9 July
Oct 08

Planning & Time Management

Thursday 8 October
Oct 21
Nov 04

Developing a Team Culture

Wednesday 4 November
Nov 18

Book your place

To attend any of the sessions listed above, please click on the event name and send us an RSVP. Alternatively, you can contact us on training@callnorthwest.org.uk.

All prices +VAT

Single session

ANY
5 Workshops

ALL
10 Workshops

Members

£299

£1196
save £299

£2392
save £598

Non-members

£399

£1596
save £399

£3192
save £798

More information

For more information about being a part of this unique learning experience please contact us

Download information sheet