TLD Pick & Mix

Team Leader Development Series

We have adapted this fantastic course to ensure all can still give all delegates a truly  interactive learning experience. All future sessions for this course programme will be delivered in the virtual classroom until further notice.

We are delighted to announce the launch of ‘TLD Pick & Mix’ – the Team Leader Development series for 2020. Following the remarkable success of the 2019 Team Leader Development series, 2020 now has 10 exciting workshops to offer. These have been specifically designed for the Contact Centre Team Leader population with a focus on Team Leaders being the best they can be.

Here's what others had to say about the 2019 Series:

Each workshop is fully interactive, memorable and fun - it focuses on the critical areas in which Team Leaders need to be effective and is packed with practical ideas and insights to help participants develop themselves and their teams. Drawing upon experiences of other the participants – these workshops deliver a rare opportunity to share best practice within the Contact Centre environment.

Every workshop includes a learning review helping participants reflect upon the key things that they can do immediately to be more effective in their role. ‘Discuss and Do’ is a major theme of 'TLD Pick & Mix'. Action plans will be regularly encouraged, supporting the Team Leaders to develop and grow as well as advice on how to transfer the learning into practice.

Suitable for both new and established Team Leaders, this programme provides a good mix of theory and practical application so that everyone will have something fundamental to takeaway and build upon following each workshop.

Download information sheet

New for 2020

TLD Add-On Service. A site visit from a qualified professional to embed and enhance your team’s learning into the workplace.

Upcoming sessions

Book your place

To attend any of the sessions listed above, please click on the event name and send us an RSVP. Alternatively, you can contact us on

All prices +VAT

Single session

5 Workshops

10 Workshops



save £299

save £598



save £399

save £798

More information

For more information about being a part of this unique learning experience please contact us

Download information sheet