FOR AGENTS Building sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the ... Read More

For Agents Building sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the ... Read More

Using your voice effectively for the best results For Agents Even with todays multi-channel contact centre, a large portion of time is still spent on the telephone. It therefore follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear ... Read More